Guest Services Manager jobs in New Bedford, MA
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
- Wequassett Resort & Golf Club
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Harwich, MA
FULL_TIME
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Guest Reception Agent
Cape Cod's only double Forbes Five-Star resort is seeking a guest reception agent. This person will be responsible for welcoming guests in a genuine and gracious manner, checking them in and out, and familiarizing them with the features and amenities of the resort. The role requires excellent verbal communication and organizational skills. The person must enjoy guest interaction and have ability to anticipate and accommodate guest requests. The guest reception agent must provide a warm welcome and fond farewell to guests, creating a memorable impression with each guest interaction.
The responsibilities of the guest reception agent include:
- Checking guests in and out of resort in a warm and friendly manner
- Being knowledgeable of all the features and amenities, and daily programming of the resort
- Utilizing the resort's property management system
- Providing excellent customer service
- Communicating all guest requests with appropriate departments
- Assisting booking reservations as requested
- Assisting the resort's concierge as needed
A college degree and previous experience in a luxury hotel is preferred.
Wequassett Resort and Golf Club is an exquisite 27-acre resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating and sailing and championship golf.
Experience
Preferred- A college degree and previous experience in a luxury hotel is preferred.
- 29 Days Ago
- Default (All-EOS Job Aggregator)
-
Harwich, MA
FULL_TIME
- Guest Reception Agent Cape Cod's only double Forbes Five-Star resort is seeking a guest reception agent. This person will be responsible for welcoming guests in a genuine and gracious manner, checking...
- 1 Month Ago
- Goodwin Recruiting
-
Falmouth, MA
FULL_TIME
- To Apply for this Job Click HereRetained Search: For accounting purposes onlyAt Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seri...
- 13 Days Ago
- Lafrance Hospitality
-
Marion, MA
FULL_TIME
- TownePlace Suites by Marriott hotel located in Wareham, MA located at 50 Rosebrook Place is looking for both Part-Time Front Desk Attendant.We want you to join our team at the TownePlace Suites as a F...
- 1 Month Ago
- Lafrance Hospitality
-
Middletown, RI
PART_TIME
- Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent! We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our gues...
- 25 Days Ago
- Lafrance Hospitality
-
Tiverton, RI
PART_TIME
- Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent! We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our gues...
- 25 Days Ago
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- New Bedford, MA
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0 Guest Services Manager jobs found in New Bedford, MA area
- Ninety Nine Restaurant & Pub
-
North Attleboro, MA
- Ninety Nine Restaurant & Pub - 1510 South Washington Street [Restaurant Associate / Greeter / Team Member] As a Host/Hos...
- 12/11/2024 12:00:00 AM
- Ninety Nine Restaurant & Pub
-
Fall River, MA
- Ninety Nine Restaurant & Pub - 404 Pleasant Street [Restaurant Associate / Greeter / Team Member] As a Host/Hostess at N...
- 12/11/2024 12:00:00 AM
- Longhorn Steakhouse
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Wareham, MA
- Longhorn Steakhouse - 2421 Cranberry Hwy [Greeter / Restaurant Associate] As a Host at Longhorn Steakhouse, you'll: Deli...
- 12/11/2024 12:00:00 AM
- Chilis
-
Raynham, MA
- Chilis - 500 South Street W [Restaurant Associate / Greeter / Team Member] As a Host at Chili's, you'll: Give a warm wel...
- 12/11/2024 12:00:00 AM
- Ninety Nine Restaurant & Pub
-
Fairhaven, MA
- Ninety Nine Restaurant & Pub - 32 Sconticut Neck Road [Restaurant Associate / Greeter / Team Member] As a Host/Hostess a...
- 12/9/2024 12:00:00 AM
- Longhorn Steakhouse
-
North Attleboro, MA
- Longhorn Steakhouse - 1250 S Washington St [Greeter / Restaurant Associate] As a Host at Longhorn Steakhouse, you'll: De...
- 12/9/2024 12:00:00 AM
- Courtyard Marriott-Hyannis, MA
-
Hyannis, MA
- Job Description Job Description Complete opening and closing duties including setting up necessary supplies and tools, c...
- 12/8/2024 12:00:00 AM
- Marriott
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Providence, RI
- Additional InformationBonus Eligible Job Number24190562 Job CategoryEngineering & Facilities LocationAloft Providence Do...
- 11/6/2024 12:00:00 AM
About New Bedford, Massachusetts
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