Guest Services Manager jobs in Nevada
Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Guest Services Manager jobs
Manager, Guest Services
- Edgewood Tahoe Resort
-
Stateline, NV
FULL_TIME
-
Position Summary:
As the Guest Services Manager, you provide leadership, guidance as a shift MOD for the Hotel as well as being assigned specific responsibilities for one area of either Front Office, Bell, or Valet/ Transportation. In addition, this position is cross trained to be able to work in any of the three assignments. In the absence of the Director of Rooms, you take charge of the operations and ensures maximum operating efficiencies. Elicits superior performance from staff, exhibit excellence in cultivating the guest experience and succeed in the translation and execution of the Edgewood vision by executing both employee and guest engagement standards. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests.
Essential Functions:- Provide high level of guest service and maintain a high profile in the day to day operations, spending most of their day at the Front Desk, Lobby or porte cochere and as needed checking guests in and out.
- Monitor all VIP’s to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Review their room allocations, amenities, and special requests.
- Assist in the training of team members and skills development ensuring team members have knowledge of hotel products, services, facilities, events, policies and knowledge of the local area and events.
- Welcome guests and fosters customer loyalty through his/her friendly manner.
- Complete payroll and scheduling for designated team.
- Ensure team members are well presented (uniforms, personal hygiene etc), and punctual.
- Handle and follow up on guest complaints and share guest compliments with team members.
- Show Initiative, Problem Solve, Train Team Members, Lead Team.
- Understand and execute the guest experience model: guest expectations, service and engagement standards, training and guest experience.
- Hire, recruit and discipline your team members
- Have good knowledge of all systems and SOP’S as well as ensure that all team members are following the guidelines, procedures, and policies set forth in their SOP’s.
- Assist housekeeping in inspecting rooms as needed.
- Daily inspection of assigned areas such as guest rooms, corridor/lobby/stairwell and perimeter.
- Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
- Supervision focus of Front Desk
- Ensure audits are completed properly
- Review of financial reports with special attention to adjustments, resort credits, credit limit and transfers to endure all are posted correctly
- Ensuring phones are answered properly and maintain radios and earpieces
- Supervision focus for Valet/ Transportation
- Ensure all vehicles are maintained mechanically and wear and tear as well as routine washing and refueling
- Licenses and inspections are up to date
- Safety measures are being followed by drivers and valet
- Ensure proper reporting of incidents such as scrapes, scratches, missing keys etc.
- Supervision focus of Bellmen
- Cart safety
- Radio and earpiece compliance
- Maintain storage areas
- Weekly inventory and reporting of need items to DOR
Qualifications / Special Skills:- The ideal candidate is a seasoned and highly effective professional with outstanding management skills and extensive hands-on experience in Front Office and Valet, preferably 2-3 years of experience.
- Exceptional communications skills and commitment to providing excellent service to guests.
- Available to work when needed, including weekends, holidays, and nights.
- This position may require extended periods of standing including the entire course of a shift
- Well-developed communication and customer relations skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Exceptional communications skills and commitment to providing excellent service to guests.
- Computer /PMS proficiency
- Strong Interpersonal Communication Skills
- Critical Thinking/Problem Solving
- Model Accountability & Leadership
What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):- Ethics, Integrity& Trust
- Action Orientated
- Approachability
- Communication
- Guest Focus
- Professionalism/attitude
- Teamwork
- 22 Days Ago
Manager, Guest Services
- Sphere Entertainment Group, LLC
-
Las Vegas, NV
FULL_TIME
- Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to red...
- 13 Days Ago
Guest Services Manager
- US Air Combat Command
-
Nellis, NV
FULL_TIME
- Duties Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Accepts requests for reservations - group and ...
- 26 Days Ago
Guest Services Assistant Manager
- Golden Nugget
-
Las Vegas, NV
FULL_TIME
- Overview: Guest Services Assistant Manager It is the responsibility of Assistant Guest Services Manager to ensure the highest level of guest satisfaction in managing the areas of Bell & Door, Valet Pa...
- 1 Month Ago
Warehouse Clerk - Callville Bay
- Guest Services, Inc.
-
Las Vegas, NV
FULL_TIME
- Warehouse Clerk - $14.00/hour Callville Bay, located within the Lake Mead National Recreation Area and managed by Guest Services, is now hiring a Warehouse Clerk for the 2024 Season! The season starts...
- 5 Days Ago
Water Shuttle Driver - Callville Bay
- Guest Services, Inc.
-
Las Vegas, NV
FULL_TIME
- Water Shuttle Driver - $12.00 /hour Callville Bay, located within the Lake Mead National Recreation Area and managed by Guest Services, is now hiring a Water Shuttle Driver for the 2024 Season! The se...
- 27 Days Ago
Guest Services Manager jobs at Popular Companies
Guest Services Manager
- Collinsvilleil
-
- * Parks and Recreation * Collinsville, IL, USA * $16.00 per hour * Hourly * Seasonal *There are no benefits associated w...
- 4/26/2024 12:00:00 AM
GUEST SERVICES MANAGER
- Headquarters, Air Force Reserve Command
-
Crestview, FL
- Summary About the position: This position will be assigned to the Duke Field Inn on Duke Field, Air Reserve Station, Flo...
- 4/26/2024 12:00:00 AM
Guest Services Manager
- Great Wolf Lodge
-
Baltimore, MD
- Pay: $60000 per year - $60000 per yearAt Great Wolf, our Guest Services Manager strives to continually improve guest and...
- 4/24/2024 12:00:00 AM
Guest Service Manager
- Mission Oak Grill
-
Newburyport, MA
- Leadership The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests a...
- 4/23/2024 12:00:00 AM
Guest Service Manager
- KJ's Market
-
Johns Island, SC
- Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
- 4/23/2024 12:00:00 AM
Guest Services Manager
- Kimpton Hotels & Restaurants
-
Miami, FL
- Job Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people wh...
- 4/23/2024 12:00:00 AM
Guest Services Manager
- Coborn's
-
Saint Joseph, MN
- Company Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk abo...
- 4/22/2024 12:00:00 AM
Guest Services Manager
- Raymond Management Company
-
Madison, WI
- ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002710 Showing 1 location ...
- 4/22/2024 12:00:00 AM
About Nevada
Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin.
Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$30,092 to $46,644
Most Popular Cities in Nevada for Guest Services Manager Jobs
What does a Guest Services Manager do?
Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020