Guest Services Manager jobs in Orange, CA

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Valet Attendant - Part Time
  • Evolution Parking & Guest Services
  • Point, CA PART_TIME
  • About Evolution Parking & Guest Services

    Evolution Parking & Guest Services is America's exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. We operate and manage the parking and front door services and the exceptional team members that make it all possible at America's finest hotels such as the Waldorf Astoria, Renaissance, Hilton, Marriott, Sofitel, Hyatt and countless more.

    Our strict focus on only serving the hotel industry affords our clients the benefit of a more sophisticated guest service platform without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided attention.

    At Evolution, we're always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren't afraid to disrupt the "status quo" as we create new ways to elevate experiences. Those who can help us drive business forward. Get ready for more than just another job. Because when you help us reach our goals, we'll help you reach yours – through growth opportunities, career development, and perks and benefits to help you live your best life. Just imagine getting started as a Valet and working your way up to Guest Service Manager. It's not only possible – it's the path many of our managers have followed.

    We offer flexible schedules Part Time morning, afternoon, evening or even just weekends hours.

    Do you like having cash in your pocket every day AND have a paycheck every 2 weeks?

    Base salary paid bi-weekly PLUS CASH tips paid out daily.

    We offer all associates many different benefits and perks:

    • Holidays Paid at Overtime Rate
    • Employee Assistance Program
    • Bi-weekly base pay plus daily cash tips
    • Free Forbes 5 Star training!

    Job Summary:

    As a Valet Attendant, you will be responsible for delivering first-class customer service to guests in a professional, courteous, and efficient manner. The Valet Attendant is responsible for assisting arriving and departing guests by opening and closing doors, parking and securing vehicles, unloading luggage, retrieving vehicles in a timely manner and extending the initial friendly welcome to the hotel guests.

    Are You The Right Fit For This Role?

    • You will be working outside in all kinds of weather, as we do not stop parking cars when it rains, snows, is too hot or too cold.
    • You must love physical activity, as you will be lifting up to 50lbs as we help take suitcases in and out of the vehicle. You will also need to run, stand for long periods of times, and go up and down stairs within parking garages.
    • You will need to be personable and comfortable talking with guests as you help them through the valet check in process. Providing excellent guest service is a must!

    The Road To Your Success:

    • We provide paid training, High End Forbes Standards training, and continuous on the job training to enhance your skills!
    • Later, you can grow into a supervisor or an operations manager through our Crescendo Training Program
    • Our company is growing rapidly and this will provide numerous opportunities for advancement locally and across the nation.

    The Ability To Work Any Schedule Or Shift:

    • We hire valets to start part time, but with the opportunity to grow rapidly into full time supervisory roles
    • You will be assigned an initial schedule to meet our needs at the Hotel property. These schedules will be during our busiest times to ensure higher tips and less work hours.
    • You must be available to work flexible schedules, weekends, and holidays
    • Punctuality and reliability are essential!

    The Rewards For Your Efforts:

    • Cash Tips (Take home Daily)
    • Short shifts that allow you maximum flexibility to make the most tips in the shortest time
    • Corporate Recognition Program
    • Best in class training to prepare you for your future
    • Great work culture located at some of the finest hospitality companies in the world

    Education & Experience:

    • High school diploma or equivalent.
    • Experience as a Valet parking attendant, preferred.
    • Experience driving a manual transmission vehicle, preferred.
    • Proficiency in English; verbally and written.
    • Exceptional guest service skills.
    • Excellent communication and interpersonal skills.
    • Must have a Valid Driver's License and 3 years of driving experience
    • Ability to complete and pass pre-employment background, drug, and MVR screen.
    • Ability to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing, and crouching.
    • Ability to stand for long periods of time and occasionally run.
    • Ability to run up and down multiple level of stairs.
    • Ability to work outdoors in all weather conditions.
    California Hourly Pay Range
    $15—$16 USD

    Our Benefits

    • Health, Dental, and Vision Insurance
    • 401K with company match
    • Employee Discounts with selected retailers
    • Paid Time Off and Company Paid Holidays

    Note: An applicant assessment and background check may be part of your hiring process.

    Evolution Parking & Guest Services is proud to be an Equal Opportunity Employer with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

    No recruitment agencies, please.

  • 1 Day Ago

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Valet Ramp Captain
  • Evolution Parking & Guest Services
  • Capistrano Beach, CA FULL_TIME
  • Job Summary The Valet Ramp Captain will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's expe...
  • 1 Day Ago

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Valet Attendant
  • Evolution Parking & Guest Services
  • Capistrano Beach, CA FULL_TIME
  • At Evolution, we’re always on the lookout for the right people. Those who are passionate about the service industry – going above and beyond to make guests happy. Those who aren’t afraid to disrupt th...
  • 1 Day Ago

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Catering Attendant - Doheny Beach
  • Guest Services Inc
  • Point, CA PART_TIME
  • Compensation Amount:20.00 USD HourlyJob Summary:The Catering Attendant sets up, breaks down and cleans up catered events. The Catering Attendant must be able to provide ongoing cleaning and service to...
  • 21 Days Ago

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Guest Services Agent
  • Homewood Suites
  • Aliso Viejo, CA FULL_TIME
  • City, State: Aliso Viejo, California Hourly Rate: $18-$19 The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently c...
  • 1 Day Ago

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Guest Services Supervisor
  • Hilton Garden Inn Dana Point - Doheny Beach
  • Capistrano Beach, CA FULL_TIME
  • Are you passionate about creating memorable experiences and delivering exceptional service? At Hilton Garden Inn Dana Point – Doheny Beach, we pride ourselves on our Heartfelt Hospitality, where warmt...
  • 17 Days Ago

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0 Guest Services Manager jobs found in Orange, CA area

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Senior Restaurant Manager - Castaway
  • Castaway
  • Burbank, CA
  • About Castaway: Castaway is an iconic dining destination, nestled in the hills of Burbank. Named one of Travel + Leisure...
  • 12/11/2024 12:00:00 AM

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Night Auditor
  • Sheraton Park Hotel At Anaheim
  • Anaheim, CA
  • Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible f...
  • 12/11/2024 12:00:00 AM

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Host - Chino Hills Chili's
  • Chilis
  • Chino Hills, CA
  • Chilis - 3670 Grand Ave. [Restaurant Associate / Greeter / Team Member] As a Host at Chili's, you'll: Give a warm welcom...
  • 12/11/2024 12:00:00 AM

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Host - Mission Viejo Chili's
  • Chilis
  • Mission Viejo, CA
  • Chilis - 27407 Bellogente [Restaurant Associate / Greeter / Team Member] As a Host at Chili's, you'll: Give a warm welco...
  • 12/11/2024 12:00:00 AM

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Host - Downey Chili's
  • Chilis
  • Downey, CA
  • Chilis - 12030 Lakewood Blvd. [Restaurant Associate / Greeter / Team Member] As a Host at Chili's, you'll: Give a warm w...
  • 12/11/2024 12:00:00 AM

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Housekeeping Supervisor
  • Aimbridge Hospitality
  • Tustin, CA
  • Job Summary The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assi...
  • 12/9/2024 12:00:00 AM

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Night Auditor
  • Courtyard Riverside
  • Riverside, CA
  • Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible f...
  • 12/8/2024 12:00:00 AM

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Chief Engineer Manager
  • Marriott
  • Irvine, CA
  • Additional Information Bonus Eligible Job Number 24142647 Job Category Engineering & Facilities Location Residence Inn I...
  • 12/8/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$33,831 to $52,432
Orange, California area prices
were up 3.0% from a year ago

Guest Services Manager in Fort Smith, AR
With an exceptional answer based upon my years of experience with exceeding guest expectations.
December 01, 2019
Guest Services Manager in Charlotte, NC
The individual in this position is responsible for hiring, training, motivating, scheduling and directing the guest services staff members to ensure the highest level of customer service for all events at the US Airways Center.
January 28, 2020
Guest Services Manager in Saginaw, MI
We do highly value our team’s commitment to our standards of service and appreciate all that they do – personalised feedback from our guests always serves as the highest form of recognition for their individual and team efforts.
January 21, 2020