Guest Services Manager jobs in South Dakota

Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

U
Guest Services Manager
  • US Air Force Global Strike Command
  • Ellsworth, SD FULL_TIME
  • Duties

    Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
    Accepts request for reservations.
    Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms.
    Calculates and posts charges to patrons' accounts and balances totals.
    Maintains daily quarters occupancy and current checkout list.
    Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training as need.

    If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12394112

    Requirements

    Conditions of Employment

    • This position requires the incumbent to complete a background investigation with favorable results.

    Qualifications

    Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/30/2024

    Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

    Qualifying Experience:
    Must have functional experience and demonstrated a mastery of front desk operations from either military or civilian hotel operations.
    Experience in general clerical or cashier work.
    Supervisory experience in another lodging function such as housekeeping, logistics, etc by be substituted for front desk experience.

    Education

    Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

    FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

    Additional information

    • Individual must fully meet qualification/eligibility/background requirements for this position.
    • Male applicants born after December 31, 1959 must be registered for Selective Service.
    • Direct deposit is required.
    • Satisfactorily complete an employment verification (E-Verify) check.
    • A probationary period may be required.
    • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
    • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
    • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
    • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
    • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
    • This position is included in a bargaining unit.
    • Union Name American Federation of Government Employees and Local or Chapter Number 2228.

    • Benefits

      Review our benefits

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your resume and supporting document will be evaluated against the qualifications of the position.

    Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

    • Benefits

      Review our benefits

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

      • Resume


      Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

      Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

      • Cover Letter
      • DD-214/ Statement of Service
      • Diploma/ GED
      • Disability Letter (VA)
      • License
      • Other (1)
      • Other (2)
      • PCS Orders
      • Professional Certification
      • Proof of Marriage Status
      • Resume
      • Separation Notice (RIF)
      • SF-50/ Notification of Personnel Action
      • Transcript


      As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

      NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
    • How to Apply

      To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

      The complete application package must be submitted by 11:59 PM (EST) on 04/30/2024 to receive consideration.

      To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

      Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

      After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

      You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

      It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

      Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

      To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status


      Agency contact information

      Ellsworth NAF HR Office

      Email

      28FSS.NAFOffice@us.af.mil

      Address

      Ellsworth Sustainment Services Flight
      28 FSS/FSCN
      1000 Ellsworth Street, Suite 1300
      Ellsworth AFB, SD 57706-4705
      US

      Next steps

      If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

    • Resume


    Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

    Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

    • Cover Letter
    • DD-214/ Statement of Service
    • Diploma/ GED
    • Disability Letter (VA)
    • License
    • Other (1)
    • Other (2)
    • PCS Orders
    • Professional Certification
    • Proof of Marriage Status
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action
    • Transcript


    As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

    NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.


    Help

    This job is open to

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    Please see the "Who May Apply" section under the Qualifications section.

  • 1 Day Ago

P
Guest Services Manager
  • Pizza Ranch
  • Rapid, SD FULL_TIME
  • Who We Are Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch...
  • 28 Days Ago

P
Guest Services Manager
  • Pizza Ranch
  • Spearfish, SD FULL_TIME
  • Who We Are Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch...
  • 28 Days Ago

E
Guest Services Representative
  • EverSpring Inn & Suites
  • Hill, SD FULL_TIME
  • Job Title: Guest Services Representative Job Type: Variable or full-time, non-exempt Supervisor: General Manager or Guest Services Manager About us Bird Dog Hospitality is a hotel investment and manag...
  • 16 Days Ago

T
Guest Services Aide
  • The Wellshire Park Place
  • Milbank, SD FULL_TIME
  • $1500.00 Sign On Bonus! Are you looking for a rewarding career in Assisted Living? We are currently searching for Guest Services Aides to join our friendly, caring and supportive team! The Wellshire P...
  • 22 Days Ago

T
Guest Services Aide
  • The Wellshire Park Place
  • Milbank, SD FULL_TIME
  • $1500.00 Sign On Bonus! Are you looking for a rewarding career in Assisted Living? We are currently searching for Guest Services Aides to join our friendly, caring and supportive team! The Wellshire P...
  • Just Posted

C
Guest Services Manager
  • Collinsvilleil
  • * Parks and Recreation * Collinsville, IL, USA * $16.00 per hour * Hourly * Seasonal *There are no benefits associated w...
  • 4/26/2024 12:00:00 AM

H
GUEST SERVICES MANAGER
  • Headquarters, Air Force Reserve Command
  • Crestview, FL
  • Summary About the position: This position will be assigned to the Duke Field Inn on Duke Field, Air Reserve Station, Flo...
  • 4/26/2024 12:00:00 AM

G
Guest Services Manager
  • Great Wolf Lodge
  • Baltimore, MD
  • Pay: $60000 per year - $60000 per yearAt Great Wolf, our Guest Services Manager strives to continually improve guest and...
  • 4/24/2024 12:00:00 AM

M
Guest Service Manager
  • Mission Oak Grill
  • Newburyport, MA
  • Leadership The Guest Service Manager focuses on eliminating “Anonymous” service through making connections with guests a...
  • 4/23/2024 12:00:00 AM

K
Guest Service Manager
  • KJ's Market
  • Johns Island, SC
  • Overview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by...
  • 4/23/2024 12:00:00 AM

K
Guest Services Manager
  • Kimpton Hotels & Restaurants
  • Miami, FL
  • Job Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people wh...
  • 4/23/2024 12:00:00 AM

C
Guest Services Manager
  • Coborn's
  • Saint Joseph, MN
  • Company Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk abo...
  • 4/22/2024 12:00:00 AM

R
Guest Services Manager
  • Raymond Management Company
  • Madison, WI
  • ** Guest Services Manager** **Job Category****:** Management **Requisition Number****:** GUEST002710 Showing 1 location ...
  • 4/22/2024 12:00:00 AM

South Dakota (/- dəˈkoʊtə/ (listen)) is a U.S. state in the Midwestern region of the United States. It is named after the Lakota and Dakota Sioux Native American tribes, who compose a large portion of the population and historically dominated the territory. South Dakota is the seventeenth largest by area, but the fifth smallest by population and the 5th least densely populated of the 50 United States. As the southern part of the former Dakota Territory, South Dakota became a state on November 2, 1889, simultaneously with North Dakota. Pierre is the state capital and Sioux Falls, with a populat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Guest Services Manager jobs
$26,945 to $41,766

Guest Services Manager in Omaha, NE
To accomplish this goal, you work with the General Manager (GM) to address guest issues when and before they come up.
January 09, 2020
Guest Services Manager in Pittsfield, MA
You’ll connect with our guests regularly by phone, by email, online, and in person, so strong communication skills are essential.
January 11, 2020
Guest Services Manager in El Paso, TX
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims.
February 18, 2020