Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Akkodis is seeking a Help Desk Support Technician (Remote-First, but occasional travel will be required) for a contract-to-hire position with a client located in Watkinsville, GA.
We are looking for someone with 3 years of experience in a help desk or similar roles where they have experience in installing and troubleshooting hardware, software, and peripherals.
It would be great to have someone who has experience with POS Stations. This position is a remote-first position but may require emergency travel to different client sites.
Our first site is in Watkinsville, GA.
The Pay Range is $25 -$34 an hour, depending on relevant experience, and it is based on a W2 Contract to hire. Opportunity for career growth as business expands and needs change.
NO C2C
Key Responsibilities :
Qualifications :
Location :
The role is remote, but proximity to the designated area is advantageous for emergency on-site travel. Candidates in proximity to Watkinsville, GA will be prioritized.
If you are interested in this position based out of Watkinsville, GA, then please click APPLY NOW.
For other opportunities available at Akkodis go to www.akkodis.com
APPLY NOW to learn more!
Equal Opportunity Employer / Veterans / Disabled
The Pay Range is $25 -$34 an hour, depending on relevant experience, and it is based on a W2 Contract to hire.
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan.
Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law;
any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.
modis.com / en-us / candidate-privacy /
Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.
modis.com / en-us / candidate-privacy /
Last updated : 2024-04-29
Clear All
0 Help Desk Manager jobs found in Euclid, OH area