Help Desk Manager jobs in Ohio

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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Cleared IT Help Desk Specialist
  • Level One Personnel
  • Dayton, OH
  • IT Help Desk Specialist Job Title: Help Desk Specialist Location: Dayton, OH Hours: Full Time ... Install, configure, test, deploy, manage and maintain all segments and elements of the system ...
  • yesterday

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Operations Manager
  • DORN COLOR LLC
  • Cleveland, OH
  • Experience with TQM/Six Sigma or other quality management systems is helpful. Print or Bindery production management experience a plus. This position reports directly to the CEO. Qualified candidates ...
  • 2 days ago

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Help Desk / Field Technician Associate
  • GTN Technical Staffing
  • Cincinnati, OH
  • Helpdesk Associate LOCATION : Aurora, CO DURATION : 6-12 months PAY RATE : 17/hr W2 with full ... managed client services, including IMAC, Break Fix, Desk Side Support, etc. This role combines ...
  • 2 days ago

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Helpdesk
  • Lehigh Technical
  • Columbus, OH
  • Lehighis seeking qualified applicants to staff our Wireless Support Help Desk. Must be Reliable and friendly with excellent communication skills. Day/Evening availability with some Weekends (weekends ...
  • 2 days ago

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Service Desk / Helpdesk
  • INFOLOGITECH, INC.
  • Columbus, OH
  • Manage and report time spent on all work activities. Follow quality standards. Ability to work in a ... Mandatory Requirements 3 + Years of Experience Call Center Support 1 Year of experience in Help ...
  • 6 days ago

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Service Desk Analyst
  • Edi Matrix LLC
  • Columbus, OH
  • TicketCase management systems being utilized are ServiceNow and Salesforce, experience with both is ... Mandatory Requirements 3 + Years of Experience Call Center Support 1 Year of experience in Help ...
  • 6 days ago

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Operations Manager
  • Columbus Canvas Products
  • Columbus, OH
  • Manage people, process and production issues ... Partner with the President to help strategically grow the business. * Empower front-line ...
  • 6 days ago

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Help Desk/Service Desk Analyst
  • Strategic Systems
  • Columbus, OH
  • Manage and report time spent on all work activities. * Follow quality standards. * Ability to work ... We have a proven track record in helping them maximize their IT investment and achieve their ...
  • 6 days ago

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$83,870 to $115,537

Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
October 13, 2019
Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
October 03, 2019
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
September 30, 2019