Help Desk Supervisor jobs in Fairmont, WV
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- ASC
-
Washington, WV
FULL_TIME
-
Responsibilities: - Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person - Diagnose and resolve hardware, software, and network issues - Install, configure, and maintain computer systems and software applications - Set up and troubleshoot mobile devices for employees - Assist with user account management in Active Directory - Collaborate with other IT teams to escalate and resolve complex issues - Document all support activities and resolutions in a ticketing system Experience: - 2 years of experience in a help desk or technical support role - Strong knowledge of TCP/IP networking protocols - Proficiency in Windows operating systems (Windows 7, 8, 10) - Familiarity with mobile devices (iOS, Android) and their configuration - Experience providing IT support in a Linux environment is a plus - Knowledge of help desk ticketing systems and remote desktop tools - Understanding of firewall concepts and basic troubleshooting - Familiarity with Windows Server administration and Active Directory We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and contribute to the success of our organization. Note: Please do not include any contact information in the job description.
Job Type: Full-time
Pay: $15.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
Ability to Relocate:
- Washington, WV 26181: Relocate before starting work (Required)
Work Location: In person
- Just Posted
- GABRIEL BROTHERS INC
-
Morgantown, WV
FULL_TIME
- To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe’s Offer: Flexible SchedulesEmployee Discount and Assistance ProgramWide Range of Employee...
- 1 Month Ago
- West Virginia University Hospital, Inc
-
Morgantown, WV
FULL_TIME
- Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
- 28 Days Ago
- SYSTEM West Virginia University Health System
-
Morgantown, WV
PART_TIME
- Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
- 1 Month Ago
- Help at Home
-
Langsville, OH
FULL_TIME,PART_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000*Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in yourcommunity Join...
- 28 Days Ago
- Burr Oak Lodge and Conference Center
-
Glouster, OH
FULL_TIME
- Position Purpose : A hands-on working position that supports the mission of a profitable and efficient kitchen operation by striving to ensure product cleanliness standards and quality. Work in kitche...
- 18 Days Ago
- Current Active Filter
- Fairmont, WV
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Supervisor jobs found in Fairmont, WV area
- CCC Intelligent Solutions
-
Fairmont, WV
- [Call Center / Remote] - Anywhere in U.S. / Competitive pay / Health insurance / PTO / 401K / Training provided - As an ...
- 4/26/2024 12:00:00 AM
- Par Mar Oil Company
-
Morgantown, WV
- Position: Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure eac...
- 4/26/2024 12:00:00 AM
- Chad Reppert - State Farm Agent
-
Bridgeport, WV
- Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to th...
- 4/25/2024 12:00:00 AM
- Nemacolin
-
Farmington, PA
- POSITION SUMMARY: Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career op...
- 4/24/2024 12:00:00 AM
- Cheddar's Casual Cafe
-
Morgantown, WV
- As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating w...
- 4/24/2024 12:00:00 AM
- WV Restaurant Management
-
Morgantown, WV
- Job Description Job Description MUST BE 21 OR OLDER. Motivated to provide excellent guest service, maintain cleanliness ...
- 4/24/2024 12:00:00 AM
- Wvu
-
Morgantown, WV
- Description: The Facilities Management department of Facilities & Services is seeking applicants for a Campus Service Wo...
- 4/24/2024 12:00:00 AM
- Ups
-
Fairmont, WV
- UPS is hiring individuals to work as Customer Service Associates to fill Part-Time, Full-Time and seasonal positions. Mu...
- 4/23/2024 12:00:00 AM
About Fairmont, West Virginia
were up 1.2% from a year ago