Help Desk Supervisor jobs in Maine

Top Skills' Details
1. Hardware deployments
2. Imaging devices
3. Microsoft Office Suite support / troubleshooting
4. Hardware Break/fix
TOP (3) REQUIRED SKILLSETS:
Hardware/Software troubleshooting skills
Customer Service
Communication/Teamwork
NICE TO HAVE SKILLSETS (OPTIONAL):
Computer deployment experience (SCCM/Autopilot)
Microsoft Office troubleshooting
Active Directory
**Additional Notes**
Contract Structure: 6-9 contract with a HIGH likelihood of extending.
Why is
this position open?: A member of the help desk team recently converted
full time and the team is looking to bring on an additional resource to sit
fully on site.
Team
Size/Structure: About 12 technicians on the help desk/end user support team.
Not all of these techs sit on site. Roughly 4 -5 technicians work fully on-site
M - F.
Work Structure: 40-hour work
week / fully onsite Monday through Friday
Top skills:
1. Hardware deployments
2. Imaging devices
3. Microsoft Office Suite support / troubleshooting
4. Hardware Break/fix
Responsibilities:
This individual will be serving as a true Tier I help desk technician! This
tech will be handling hardware deployments across campus and the respective
imaging that follows theses newly deployed pieces of hardware. Exposure to
deploying hardware (PC's, workstations, etc.) and imaging devices is a must.
Any exposure to enterprise level imaging software like SCCM or Intune is a
plus!
*** Emphasis not only on the physical deployment of the hardware but supporting
the devices data and ensuring that said data is transferred correctly - Data
Loss Prevention
While hardware deployments and imaging devices makes up about 50% of this
position, the other 50% of this role will be providing hardware and software
support to end users via tickets or walk-up support. *** Walk-up support is
extremely common in this environment ***. This team utilizes ServiceNow as a
ticketing system. ServiceNow experience is not mandatory, but an understanding
of a ticketing system/que is necessary.
Common issues/tickets:
*** Many of these issues will be associated with Microsoft Office Suit
applications ***
"My outlook is not working."
"Word is frozen"
"My laptop is not turning on."
"This desktop is running slow."
"I can't connect to the printer."
Tech Stack: Primarily a windows shop but some Apple/MAC devices. 80% Windows vs.
20% Mac
On-site in Westbrook, ME
6-9 month contract - likely extension
Work Schedule: Mon-Fri 8am-4pm
Job Description:
This role's primary
responsibilities will be hardware deployment and in-person IT support.
Deploying new workstations for internal employees using Windows Autopilot.
Providing hardware/software support to internal employees. This role will work
on-site 5 days per week in our Westbrook, Maine offices, alongside other IT
colleagues.

Employee Value Proposition
Long-term opportunity
Foot in the door at a great company

Work Environment
100% on-site at Idexx HQ in
Westbrook, ME

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.