Help Desk Support Assistant jobs in Gastonia, NC
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
Help Desk
- TEKsystems c/o Allegis Group
-
Hickory, NC
FULL_TIME
-
Job Details
TEKsystems is looking for a Help Desk that will be 100% onsite for one of our great clients here in the Hickory, NC area. They offer great training, stability, growth and more. See the top skills below...- 2-3 years of Service Desk Support
- Experience with ServiceNow
- 2-3 years Active Directory, Office 365 and Windows 10/11
Description:
Our client is looking for a Help Desk that will provide phone support. They will be receiving 15-30 calls daily. This includes but is not limited to handling fixes over the phone, remote into machines, troubleshooting software, password resets, etc.. Looking for somebody that is eager to learn and grow and be apart of a collaborative team. They will be using a formalized ticketing systems as well.
If you are interested in this role please apply
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. - Just Posted
Help Desk Analyst
- TEKsystems
-
Hickory, NC
FULL_TIME
- Description: Requirements: Must be able to work independently and be a self-starter. Adaptability is also a must. Prior hardware experience is preferred but can train if necessary. Must be able to lif...
- Just Posted
IT Help Desk Technician
- ICS Managed IT Services
-
Gastonia, NC
FULL_TIME
- We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new ...
- 1 Month Ago
Desk Top Support Engineer
- Chase Corporation
-
Lenoir, NC
FULL_TIME
- The IT Desktop Support Engineer supports the daily operation of the IT department in alignment with the business objectives of the organization. This individual will provide hands on expertise for IT ...
- 1 Month Ago
Information Desk Assistant (Hickory Campus)
- Appalachian State University
-
Hickory, NC
PART_TIME
- Posting Details Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the app...
- 1 Month Ago
Library Support Assistant - PTNB
- Alexander County, NC
-
45 Rink Dam Rd, NC
PART_TIME
- Provides friendly, high quality customer service to patrons of the Library and branch locations. Also performs clerical support work. An employee in this class will provide assistance to all library p...
- 6 Days Ago
Filters
- Current Active Filter
- Gastonia, NC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Support Assistant jobs found in Gastonia, NC area
Remote Senior SAP SD Urgent
- tekHouse
-
Charlotte, NC
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/26/2024 12:00:00 AM
Rapid Response Team - Ministry Advancement Coordinator
- Billy Graham Evangelistic Association
-
Charlotte, NC
- Essential Duties and Responsibilities Oversee planning, coordination and logistics of RRT’s regional training events, Sh...
- 4/26/2024 12:00:00 AM
Customer Service Representative - Front Desk
- Gsmsince1927
-
Gastonia, NC
- Great Pay & Benefits * Gastonia, NC, USA * Hourly * Full Time *Paid time off, holidays, medical, dental, vision, short t...
- 4/25/2024 12:00:00 AM
Manufacturing Customer Service Representative
- PrideStaff - Charlotte
-
Charlotte, NC
- Job Description Job Description PrideStaff is seeking an organized and focused Front Desk - Customer Service Representat...
- 4/25/2024 12:00:00 AM
Automotive Customer Service Specialist
- Grease Monkey
-
Charlotte, NC
- Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more...
- 4/24/2024 12:00:00 AM
Location Services Coordinator II
- RSM Global
-
Charlotte, NC
- We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Now Hiring
- New Age Marketing, Inc.
-
Charlotte, NC
- Company Description New Age Marketing Inc, is an expanding firm that specializes in direct marketing and inside sales fo...
- 4/23/2024 12:00:00 AM
Customer Service Lead
- Earth Fare
-
Fort Mill, SC
- Job Details Job Location Earth Fare Fort Mill - Fort Mill, SC Position Type Full-Time/Part-Time Salary Range $13.00 - $1...
- 4/23/2024 12:00:00 AM
About Gastonia, North Carolina
Gastonia is the largest city in and county seat of Gaston County, North Carolina, United States. It is also the second largest satellite city of the Charlotte area, behind Concord. The population was 71,741 at the 2010 Census. In 2016, the population had increased to 75,536. Gastonia is the 13th largest city in North Carolina. It is part of the Charlotte metropolitan area, officially designated the Charlotte Metropolitan Statistical Area (MSA). Gastonia has experienced steady growth, with a population increase between 2000 and 2010 of nearly 8.2%, according to the U.S. Census Bureau.
According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$44,037 to $54,216
Gastonia, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020