Help Desk Support Assistant jobs in Jacksonville, FL

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support Assistant jobs

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Help Desk Technical Assistant (OPS)
  • University of North Florida
  • Jacksonville, FL FULL_TIME
  • Department User Services Position Number 945013 Requisition Number 063957 Position Type Other Personnel Services Part Time Full Time/Part Time Part-Time Time-limited through N/A Hours 28 Hourly Rate $12.00 Job Summary/Responsibilities
    The ITS Help Desk, located in the Thomas G. Carpenter Library, is seeking energetic and dynamic individuals for an entry‐level position providing first level technical support to UNF’s students, faculty, and staff via telephone, email, or in person. This position offers flexible hours, on the job training and opportunities for advancement.

    Job duties include, but are not limited to, the following:
    • Consistently demonstrate exceptional customer service
    • Provide clients with first level contact and problem resolution for hardware, software, network, and application issues on Windows and Apple platforms
    • Obtain and convey concise information via the ticketing system for both external and internal service personnel following documentation standards
    • Resolve client-reported issues, expertise permitting, using available resources following ITS procedures and guidelines
    • Escalate tickets as appropriate in a timely manner following Help Desk procedures
    • Act as liaison between clients and internal support staff to ensure accurate interpretation of the reported issue and maintain communication with clients during the resolution process
    • Complete required Help Desk training in order to enhance and improve support to the University community
    • Develop and maintain knowledge of Help Desk supported products and services
    • Develop troubleshooting skills by utilizing available Help Desk tools and ITS Knowledge Base articles
    • Act as a mentor to other Help Desk technicians
    • Perform other duties and projects as assigned
    Required Qualifications
    This posting is for Non UNF Students Only.
    • Possess exceptional customer service skills
    • Demonstrate excellent written and verbal communication skills
    • Self-motivated and able to adapt to changing dynamics in workflow
    • Ability to support clients both remotely and on site
    • Excels in a team environment
    • Aptitude to learn on the job from co-workers and supervisors
    Preferred Qualifications
    • Experience and ability to work with Windows 10
    • Experience and ability to work with OSX/macOS
    • Experience and ability to work with Microsoft Outlook 2016 and 365
    • Virus remediation
    • Audio/Visual Experience
    • Configuring Exchange accounts on mobile operating systems
    Statement(s) of Understanding Background Check, Responsible Employee Statement(s) of Understanding Definition
    This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.

    The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.
    Equal Opportunity
    The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who complains of discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of University Regulation.
    Carnegie
    UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
    Faculty Initiatives
    The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
    Posting Detail Information

    Anticipated Start Date
    05/13/2024

    Job Posting Date
    04/12/2024

    Application Review Date
    05/07/2024

    Application Deadline
    05/06/2024

    Open Until Filled
    No

    Point of Contact Information
    ITS Help Desk 904-620-4357

    Hiring Official
    Courtney Chambers

    Location if not Jacksonville
    N/A

    Special Instructions
    Applicants must complete an online application, as well as upload supplemental documents, at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload required documents will not be considered for this position. Once you submit your completed application you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact ITS Help Desk at (904) 620-4357.
  • 21 Days Ago
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U
Help Desk Technical Assistant (Student)
  • University of North Florida
  • Jacksonville, FL FULL_TIME
  • Department User Services Position Number 965000 Requisition Number 063956 Position Type Student Assistant Full Time/Part Time Part-Time Time-limited through N/A Hours Max of 28 Hourly Rate $12.00 Job ...
  • 22 Days Ago
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A
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant
  • Axiom Technologies
  • Jacksonville, FL FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 21 Days Ago
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U
Help desk
  • University of North Florida
  • Jacksonville, FL FULL_TIME
  • Help Desk Technical Assistant (Student) Please see Special Instructions for more details. You MUST be a current UNF student to apply for this posting. Applicants must complete an online application at...
  • 10 Days Ago
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A
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer)(Jacksonville) – Florida
  • Axiom Technologies Pvt Ltd
  • Jacksonville, FL PART_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 2 Months Ago
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S
Help Desk Technician
  • Star V Learning Centers
  • Jacksonville, FL FULL_TIME
  • Star V Learning Centers helps people transition into technical careers in Northeast Florida! Typically our inexperienced candidates are hired as Help Desk or Desktop Technician workers earning between...
  • Just Posted
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0 Help Desk Support Assistant jobs found in Jacksonville, FL area

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Customer Service - Team Lead
  • R1 RCM
  • Jacksonville, FL
  • **Location: St. Vincent's Riverside, Jacksonville FL** **Shift: 7am - 7:30pm in the Emergency Department, every other th...
  • 5/4/2024 12:00:00 AM
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Customer Service Rep(05102) - 6651 Arlington Rd
  • Domino's
  • Jacksonville, FL
  • Company Description Flexible Schedules & Room For Advancement Job Description ABOUT THE JOB You got game? You got spring...
  • 5/4/2024 12:00:00 AM
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T
Member Services Representative - Part Time - Beach Blvd
  • Taymax Group
  • Jacksonville, FL
  • Beach Blvd. 14444 Beach Blvd, Jacksonville, FL 32250, United States of America Pay : $12.00 - $12.50 It's fun to work in...
  • 5/4/2024 12:00:00 AM
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Customer Service Rep(03800) - 1301-25 Monument Road
  • Domino's
  • Jacksonville, FL
  • Company Description Job Description Store Management Our Domino's Pizza Assistant Managers are the backbone of our busin...
  • 5/4/2024 12:00:00 AM
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Special Collections Coordinator
  • Jacksonville University
  • Jacksonville, FL
  • Position Title Special Collections Coordinator Department Swisher Library Position Reports to Director of the Library Ef...
  • 5/4/2024 12:00:00 AM
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Member Services Representative - Part Time - Bartram
  • Taymax Group
  • Jacksonville, FL
  • Bartram 14858 Old St Augustine Rd, Jacksonville, FL 32258, United States of America Pay : $12.00 - $12.50 It's fun to wo...
  • 5/3/2024 12:00:00 AM
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Member Services Representative - Part Time - Ft. Caroline
  • Taymax Group
  • Jacksonville, FL
  • Fort Caroline Rd. 6060 Fort Caroline Rd, Jacksonville, FL 32277, United States of America Pay : $12.00 - $12.50 It's fun...
  • 5/2/2024 12:00:00 AM
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M
Inbound Helpdesk Representative ($15/hr.)
  • MCI Military Recruitment
  • Orange Park, FL
  • POSITION OVERVIEW: INBOUND HELPDESK REPRESENTATIVE We are looking for help desk representatives to support inbound custo...
  • 5/1/2024 12:00:00 AM
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About Jacksonville, Florida

Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida. Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,098 to $53,060
Jacksonville, Florida area prices
were up 1.5% from a year ago
View detail

What does a Help Desk Support Assistant do?

Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020