Help Desk Support Assistant jobs in Kansas City, MO

Company Description

Salvus TG is a manged service provider serving the Kansas City area as well as national customers.  We specialize in providing enterprise level IT support to small and medium businesses.

Job Description

This is a full-time opportunity for a self-motivated candidate, responsible for support and maintenance of various IT infrastructures. Typical responsibilities will include Microsoft Windows Desktop and Server Operating Systems, Active Directory, Office 365 and server/storage virtualization deployments. A successful candidate will be able to demonstrate excellent networking and technical skills, proficiency with the design, implementation and support of Microsoft solutions, and exhibit strong customer service and communication skills.

This position is primarily phone support with some onsite duties.  This position will require excellent communication and customer service skills.  

ESSENTIAL JOB DUTIES:


• Install and support network technologies including directory, messaging, database, systems management, server virtualization, network storage and security

• Troubleshoot, diagnose and repair or replace computer and server hardware

• Install and support Windows Desktops in a workgroup or Active Directory domain environments

• Follow network security procedures for the purpose of Adds, removes, and changes for network users

• Maintain and support various telephony systems

• Maintains documentation of the network, telecommunications and telephone systems

• Make recommendations to clients on hardware, software and infrastructure upgrades

• Establish and maintains contact with vendors for support and problem resolution

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:


1 year of technical experience

• Highly knowledgeable of MS Windows , Windows Server and Small Business Server operating systems

• Highly knowledgeable with server and workstation hardware: Upgrades, Part Replacement, OS Reloads and Troubleshooting Experience

• Active Directory design, implementation and administration

• Strong background in networking (Firewalls, routers, switches, network protocols, VPN…) desired

• Network storage (SAN, Backup) experience a plus

• Server Virtualization experience is a plus

• Desire to research current and future technology

• Customer service experience a plus

• Must have excellent organizational skills

• Must have strong written and verbal communication skills
 

LICENSES, CERTIFICATIONS, OR REGISTRATIONS:


One of the following certifications desired:  MCP, A , N , VMWare

Must have valid Driver’s License

Additional Information

Starting Salary Range: 37,000 - 45,000 annually