Help Desk Support Assistant jobs in Portland, OR

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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ISIT HELP DESK SUPPORT
  • Apex Industries, Inc.
  • Tigard, OR FULL_TIME
  • Objective

    Provides help desk support for IT hardware, software, network, and operating system problems by answering questions from users and performing troubleshooting inquiries. Tests, deploys and installs hardware/software. Identifies threats to information security. Collects and processes forms for setting up users for remote access and applications. Requires minimum 2 years experience in Help Desk Support, basic understanding of PC hardware, software, and connectivity components, strong knowledge of computer operating systems and strong knowledge of company’s software. Solid customer service experience and strong written and verbal communication skills are required.
    General Performance Commitment
    • Demonstrate a commitment to the mission and motivation to combine the team’s energy and expertise to achieve a common objective.
    • Understand the dynamics of effective teamwork in order to attain higher levels of performance.
    • Demonstrate ability to work as part of a tight-knit and competent group of people.
    • Demonstrate a willingness to accept responsibility and accountability.
    • Be capable of engaging in teams built from other departments of the organization.
    • Demonstrate ability to balance the needs of the organization and the needs of the customer.
    • Practice goal-directed thinking and action in situations for which no routine solutions exist.
    • Demonstrate the ability to scrutinize and breakdown facts and thoughts into strengths and weaknesses.
    • Practice effective meaningful two-way communication by speaking clearly, paying attention, seeking to understand others, listening attentively, clarifying information, and attending to nonverbal cues and respond appropriately.
    • Demonstrate an interest in personal learning and development; seek feedback from multiple sources about how to improve and develop; modify behavior based on feedback or self-analysis of past mistakes.
    • Anticipate changes in work demands and participate in assignments or training that address these changing demands; treat unexpected circumstances as opportunities to learn.
    • Ability to work independently.
    • Ability to work well under pressure and meet deadlines.

    Essential Responsibilities

    The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this position, only a representative summary of the primary duties and responsibilities. Employee may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
    • Maintain filing system for IT manuals, infrastructure map and software documentation, licenses, warrantees, contracts, etc.
    • Assist in the training of all staff in regards to hardware and software usage and policies.
    • Assist in establishment of computer usage policies and enforcement.
    • Assess, acquire and maintain software and hardware to support technology infrastructure.
    • Manage changes and growth in reference to technology infrastructure and business plan.
    • Backup and Maintain company data.
    • Manage information network and user permissions.
    • Maintain inventory and maintenance of workstations, laptops, servers and peripheral devices.
    • Maintain telephone system (Digital VOIP).
    • Ensure consistent technology service.
    • Ensure system security and integrity.
    • Software and hardware troubleshooting.
    • Reduce downtime and increase productivity of the technology infrastructure.
    • Other duties as assigned.
    • Perform R & D work as directed.
    • Other duties as requested.
    Qualifications, Requirements, and/or Experience
    • Employment experience and/or equivalent education in network infrastructure and Microsoft environments, including Windows Operating Systems, Office, Active Directory, SQL Server and Exchange.
    • Communicate with all departments of Apex Industries, with dedicated focus on communications with Operations Manager.
    • Demonstrate good judgment, decision-making skills, and creative problem solving.
    • Demonstrated experience with network management.
    • Excellent researching and troubleshooting skills for a wide variety of software and hardware.

    Environment

    • Professional environment engaged in the support of the manufacturing of components, systems, and service-related products
    • Present a professional image in accordance with company appearance standards.
    • International Standards Organization (ISO) certified environment
    • Some noise and plastic chips in manufacturing area.
    • Safety glasses required on the manufacturing floor outside of designated safety corridor
    • Hearing protection recommended in vicinity of machinery
    • Compliance with company safety practices and procedures.
    • Ability to lift and carry 35 lbs.
    EMPLOYEE BENEFITS
    • Medical/Dental Insurance
    • Voluntary Benefits - Accident, Critical Illness, Life AD&D, Long Term Disability and Vision Insurance
    • 401k Company Match up to 4%!
    • Generous Sick and Vacation Pay
    • Summer BBQ's, Popcorn Thursdays, Winter Festivities and more!
  • 1 Month Ago

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Help Desk Manager
  • Robert Half
  • Vancouver, WA PER_DIEM
  • This Robert Half client is looking for an IT Service Desk Manager to manage and coach the Service Desk Team.• Oversee, mentor and supervise team performance• Perform annual reviews• Report on tickets,...
  • 22 Days Ago

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Help Desk Technician I
  • Warn Industries
  • Clackamas, OR FULL_TIME
  • The Warn group believes that every team member plays a significant contribution role in our success. We enable our customers with the tools they need to work and play outdoors. This position descripti...
  • 1 Month Ago

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Technical Help Desk Specialist
  • Papa Murphy's
  • Vancouver, WA FULL_TIME
  • Our Story: Its no surprise that our story is a little unconventional. After all, Papa Murphys brought an entirely new approach to the pizza industry. But our unique idea is a simple one. We focus on u...
  • 1 Month Ago

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Help Desk Manager
  • Genesis Financial Solutions
  • Beaverton, OR FULL_TIME
  • Company DescriptionDid you know that Genesis Financial Solutions, the leader and largest second-look private label credit business in the US, focused on providing a prime credit experience for consume...
  • 1 Month Ago

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("IT support" or "It technical Support" or "Deskside" or "desk side" or "Desktop" or "desk top" or "IT amin*" or "IT System admin*" or "Helpdesk" or "help desk" or "Servicedesk" or "service desk" or "
  • krg technology inc
  • Oregon, OR FULL_TIME
  • Company DescriptionHariPrasad.K| Resourcing Executivehariprasad at KRGtech.comJob Description· Provide floor walk support to assist end users during desktop migration.· Strong desktop support experien...
  • 1 Month Ago

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0 Help Desk Support Assistant jobs found in Portland, OR area

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Remote Senior SAP SD Urgent
  • tekHouse
  • Portland, OR
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/26/2024 12:00:00 AM

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Customer Service Representative
  • Choice Hotels
  • Portland, OR
  • Job Description Job Description Full or part time Front Desk Agent Customer Service Representative Job Summary: Long ter...
  • 4/25/2024 12:00:00 AM

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Receptionist / Service Representative
  • PMC Group
  • Portland, OR
  • ** JH Kelly** ** Receptionist / Service Representative** Milwaukie, OR 97222 **Portland Mechanical Contractors** is acti...
  • 4/25/2024 12:00:00 AM

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Help Desk Support Specialist
  • TransPerfect
  • Portland, OR
  • Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in ou...
  • 4/23/2024 12:00:00 AM

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Customer Service Specialist - Portland, OR (In Office Role)
  • The Commerce Bank Of Washington
  • Portland, OR
  • Customer Service Specialist - Portland, OR (In Office Role) At the Commerce Bank of Oregon in Portland, we believe that ...
  • 4/23/2024 12:00:00 AM

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Patient Care Coordinator
  • Acceleration Sports Medicine
  • Tigard, OR
  • Job Description Job Description OVERVIEW We seek a Full-Time Front Desk Receptionist and Patient Care Coordinator for ou...
  • 4/23/2024 12:00:00 AM

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Help Desk Support Specialist
  • Transperfect
  • Portland, OR
  • Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in ou...
  • 4/22/2024 12:00:00 AM

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Member Services Representative
  • Crunch Fitness
  • Vancouver, WA
  • Member Service Representative - Job Description Position : Member Service Representative Reporting To: Front Desk Lead -...
  • 4/22/2024 12:00:00 AM

Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$47,355 to $58,300
Portland, Oregon area prices
were up 3.9% from a year ago

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Provide direct technical assistance to projects in a bid to help them reach their objectives.
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Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
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Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020