Help Desk Support Assistant jobs in Trenton, NJ

Help Desk Support Technician/Help Desk Support Technician

Location : Yardley PA –Long term duration contract.

Client is setting up new office as above location and it may perform as remote until the office in Yardley PA is opened after that it will be fully onsite 8-5 M-F

Field Services professional with 3 years of experience with the ability to perform the following tasks in a professional manner as listed below.

A or equivalent certification

Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors).

Excellent interpersonal skills and ability to work collaboratively in a team environment.

Identifies potential issues that could adversely impact End User experience and follows through on action steps.

Escalate to Field Services Management on issues that impact the entire operation at a given site.

Provides technical feedback to the Service Desk and Field Service on technical / process issues that will be used to improve overall service delivery.

Reviews, troubleshoots, and approves operational quality of End User devices and as-sociated peripherals.

Services as technical lead for junior level technicians.

Perform Smart Hands support at the customer location in support of other IT resolver groups.

Technician will update tickets in the designated ITSM system with current status and work effort.

Performs trouble shooting, parts replacement, system up-grades, deployment, and re-pair of End User assets

Coordinates with End User on expectations and availability to perform the Services

Assist in resolving technical escalations that arise during service delivery.

Proven experience utilizing data and settings migration, imaging, application installation, and technologies.

Job Type: Contract

Salary: $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Application Question(s):

• Need local candidate form Levittown, PA 19055

Experience:

• ticket system/Account Management: 5 years (Required)
• Desktop support/help desk: 5 years (Required)
• Windows/Service Desk and Field Service: 5 years (Required)
• Technical support: 5 years (Required)
• Software troubleshooting: 5 years (Required)

Work Location: In person