Help Desk Support jobs in Gastonia, NC
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
- TEKsystems
-
Hickory, NC
FULL_TIME
-
TEKsystems is looking for a Help Desk that will be 100% onsite for one of our great clients here in the Hickory, NC area.
They offer great training, stability, growth and more. See the top skills below...
- 2-3 years of Service Desk Support
- Experience with ServiceNow
- 2-3 years Active Directory, Office 365 and Windows 10 / 11
Description :
Our client is looking for a Help Desk that will provide phone support. They will be receiving 15-30 calls daily. This includes but is not limited to handling fixes over the phone, remote into machines, troubleshooting software, password resets, etc.
Looking for somebody that is eager to learn and grow and be apart of a collaborative team. They will be using a formalized ticketing systems as well.
If you are interested in this role please apply
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-04-26
- Just Posted
- TEKsystems c/o Allegis Group
-
Hickory, NC
FULL_TIME
- Job DetailsTEKsystems is looking for a Help Desk that will be 100% onsite for one of our great clients here in the Hickory, NC area. They offer great training, stability, growth and more. See the top ...
- 2 Days Ago
- TEKsystems
-
Hickory, NC
FULL_TIME
- Description: Requirements: Must be able to work independently and be a self-starter. Adaptability is also a must. Prior hardware experience is preferred but can train if necessary. Must be able to lif...
- Just Posted
- ICS Managed IT Services
-
Gastonia, NC
FULL_TIME
- We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new ...
- 1 Month Ago
- Chase Corporation
-
Lenoir, NC
FULL_TIME
- The IT Desktop Support Engineer supports the daily operation of the IT department in alignment with the business objectives of the organization. This individual will provide hands on expertise for IT ...
- 1 Month Ago
- Pathways Health and Community Support, LLC.
-
Shelby, NC
FULL_TIME
- Description Community Support Peer Support Specialist Are you in recovery and ready to help members in your community towards improved self-care and enhanced community living skills? Then we are looki...
- 1 Month Ago
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- Gastonia, NC
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0 Help Desk Support jobs found in Gastonia, NC area
- Akkodis
-
Charlotte, NC
- Akkodis is seeking a Help Desk Support Technician (Remote-First, but occasional travel will be required) for a contract-...
- 4/29/2024 12:00:00 AM
- Inceed
-
Cornelius, NC
- Compensation: $18-22 per hour Location: Cornelius, NC Mobile Device Help Desk Support: Inceed has partnered with a great...
- 4/28/2024 12:00:00 AM
- Lowes
-
Fort Mill, SC
- Life. Career. Build it Together Here. At Lowes, weve always been more than a home improvement store. For thousands of Lo...
- 4/28/2024 12:00:00 AM
- Brooksource
-
Charlotte, NC
- Help Desk Support Analyst Hybrid Charlotte, NC Brooksource is searching for a Help Desk Support Analyst in Charlotte, NC...
- 4/27/2024 12:00:00 AM
- Talentbridge Holdings Corporation
-
Charlotte, NC
- Position: Technical Support SpecialistRoleAre you a recent college graduate with a passion for problem-solving and techn...
- 4/27/2024 12:00:00 AM
- Brooksource
-
Charlotte, NC
- Help Desk Support Analyst Hybrid – Charlotte, NC Brooksource is searching for a Help Desk Support Analyst in Charlotte, ...
- 4/26/2024 12:00:00 AM
- Apex Systems
-
Charlotte, NC
- Apex Systems is seeking Tier 1 Support Specialists that have strong technical and customer service skills. Location: Cha...
- 4/26/2024 12:00:00 AM
- tekHouse
-
Charlotte, NC
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/26/2024 12:00:00 AM
About Gastonia, North Carolina
were up 1.5% from a year ago