Help Desk Support Specialist jobs in Albany, NY

Recently Added Help Desk Support Specialist jobs

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Desktop\\help desk Specialist
  • Key Business Solutions, Inc.
  • East Greenbush, NY FULL_TIME
  •  Help Desk Support
     East Greenbush, NY
     24 Months - #06191
     
    Job Description:

    This is a hands–on technical assignment working for the Office of Information Technology Services on site at the New York State Police.
    Responsibilities include but are not limited to support for desktop, laptop and peripheral hardware, COTS and agency specific software, and network connectivity.
    The individual selected for this position will carry out all IT support efforts. This position will serve as a liaison between the end-user and the technology team(s). The Candidate will provide service under all of the unit’s policies, guidelines and operational procedures.
    Day to day tasks include but are not limited to the following:
    1. Assist end-user customers and resolve user’s technical problems
    2. Ghost PC’s when necessary
    3. Manage user accounts
    4. Maintain inventory
    5. Perform hardware repairs on PC’s and laptops
    6. Assist with minor phone changes or moves
    7. Research new technology as requested
    8. Set up and take down conference room technologies for vendors, presentations, training classes, etc.
    9. Work with Non-SP personnel to set up and maintain connections to their agencies
    10. Produce resource material as needed (ie. CDs/DVDs)
    11. Support multifunction and IP printers by troubleshooting connectivity issues, ordering supplies and placing repair orders
    12. Coordinate with Technology Customer Services Unit for:
    a. Ordering new equipment
    b. Disposing of old equipment
    c. Equipment repairs
    Skill Matrix:
    1. 36 months experience working with end-user clients to troubleshoot both software and hardware issues #of months 20
    2. 24 months experience supporting Windows 7 or higher desktop operating systems Microsoft #of months 20
    3. 24 months experience working with Microsoft Office Suite (2003, 2010, 2013 and 2016) including but not limited to MS Access, Excel, Powerpoint, Project, Word and Visio #of months 10
    4. 12 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment #of months 10
    5. 12 months experience working in a Help desk environment #of months 10
    6. 12 months of experience creating or updating system support documentation #of months 5
    7. A certification #of months 5
     
     
    Regards,
     
    Basha
     
    Key Business Solutions, Inc.
     
    || Office: 916 646 2080 Ext 227 || Fax: 916 646 2081
     
    Note: This email is not intended to be a solicitation.  Please accept our apologies and reply in the subject heading with REMOVE to be removed from our Mailing list.
  • 19 Days Ago
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Help Desk Services Specialist
  • Empire State
  • Albany, NY FULL_TIME
  • *Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State. BASIC FUNCTION: Provide end users with all hardware and...
  • 1 Month Ago
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Section 8 Help Desk Specialist
  • New York Housing Trust Fund
  • Albany, NY FULL_TIME
  • New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New Y...
  • 1 Month Ago
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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • Just Posted
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IT Help Desk Support - Level I
  • K2 Staffing, LLC
  • Nassau, NY FULL_TIME
  • Summary Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY). They are in need of a Helpdesk Support Level I technician. A successful candidate will have a track reco...
  • 21 Days Ago
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Help Desk Technician
  • NY Creates
  • Albany, NY FULL_TIME
  • Category: Administrative Department: Information Technology Locations: Albany, NY Posted: Nov 16, 2022 Closes: Open Until Filled Type: Full-Time Ref. No.: R19-51 Position ID: 155904 About NYCREATES: N...
  • 22 Days Ago
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0 Help Desk Support Specialist jobs found in Albany, NY area

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Information Technology Specialist 2 (Programming) - Java Boot Camp
  • StateJobsNY
  • Albany, NY
  • Either 1. a bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science;...
  • 4/26/2024 12:00:00 AM
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Information Technology Specialist 2 (Programming) (NY HELPS), Box Info Tech Spec 2 (Prog)
  • StateJobsNY
  • Albany, NY
  • MINIMUM QUALIFICATIONS: NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Pro...
  • 4/26/2024 12:00:00 AM
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Information Technology Specialist 2 Programming (NY HELPs) - 2920
  • StateJobsNY
  • Albany, NY
  • Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer ...
  • 4/26/2024 12:00:00 AM
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Information Technology Specialist 2 (NY HELPs) - 6106
  • StateJobsNY
  • Albany, NY
  • Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer ...
  • 4/26/2024 12:00:00 AM
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Computer Technician- DT0802
  • Techlink Systems
  • Rensselaer, NY
  • Job Description Job Description Job Title: Field Engineer 3 Location: Rensselaer, NY (Onsite) Contract Duration: Contrac...
  • 4/25/2024 12:00:00 AM
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URGENT HIRING! IT support break/fix (1010cf)
  • Techlink Systems
  • Rensselaer, NY
  • Job Description Job Description Job Title: Field Engineer 3 Location : Rensselaer, NY (Onsite) Contract Duration: Contra...
  • 4/25/2024 12:00:00 AM
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Technical Support - Onsite - Offer $22.86 an hour - EA0626!
  • Techlink Systems
  • Rensselaer, NY
  • Job Description Job Description Job Title: Field Engineer 3 Location (On-site, Remote, or Hybrid?): Rensselaer, NY (Onsi...
  • 4/25/2024 12:00:00 AM
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Computer Support Specialists
  • US Tech Solutions
  • Albany, NY
  • Duration: 24 months contract Job Description: The candidate should establish and maintain a working knowledge of the nav...
  • 4/22/2024 12:00:00 AM
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About Albany, New York

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$38,131 to $50,902
Albany, New York area prices
were up 1.5% from a year ago
View detail

What does a Help Desk Support Specialist do?

Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023