Help Desk Support Specialist jobs in Avoca, IA

Job Overview:

Fraser Stryker Law Firm is looking for a Help Desk Technical Support Specialist.

This position:

• Answers Help Desk requests, troubleshoots technical problems, and resolves end user technical issues.
• Installs, maintains, and repairs system hardware and software.
• Installs applications or upgrades at workstations.
• Provides new employee training to introduce users to the fundamentals of computer, phone, and other technical systems.
• Assists with litigation support, assists in the preparation of documents and exhibits for trial, attends courtroom proceedings to provide technical support, collects e-discovery data, and trains end users on litigation support and software programs.

The ideal candidate has a Bachelor's Degree in a related field and has 1 - 3 years of support experience. Microsoft Certifications and/or experience working in a professional services environment is also a plus. The ability to communicate professionally, listen to user concerns, critically think about potential solutions, and assist in positive resolution is a must.

Fraser Stryker provides challenging and rewarding work opportunities in a pleasant and professional environment. We offer an excellent salary, paid time off, flexible work environment, and paid parking.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person