Help Desk Support Specialist jobs in Greensboro, NC

Please Note: We are in the initial stages of sourcing candidates for this potential opportunity. We do not have an existing contract for this work. In the event we are selected through the competitive process, we would like to quickly draw upon a pool of talented professionals and are accepting prospective applications now.

SIR Help Desk Specialist

This role involves the wide reporting of incidents in accordance with ORR policy and procedures under one of three reporting categories: 1) emergency incidents, 2) significant incidents, or 3) program-level events events to ORR to helpo ensure that significant incidents involving unaccompanied children are documented and responded to in a way that protects the best interests of children in ORR care. It also includes supporting the Incident Team Manager in the development of processes, ensuring data integrity, and enforcing reporting requirements. Additionally, the position requires providing analysis, recommendations, and reports to leadership and customers.

Compensation & Benefits:

• Estimated Starting Salary Range for SIR Help Desk Specialist:
• Pay commensurate with experience.
• Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

SIR Help Desk Specialist Responsibilities Include:

• Assist in on-site development, implementation, and overseeing processes for Significant Incident Reporting (SIR).
• Ensures official reporting requirements are met within the required timeframes.
• Assist with audits, coaching, and training SIR Administrator team on the processes to ensure data accuracy.
• Responsible for receiving Incident Reports, staffing for an appropriate level of reporting, and distributing to assigned SIR Administrator for Reporting.
• Assist with auditing SIR generated prior to submission.
• Ensure that follow-up actions and addendums are completed as necessary for SIRs.
• Responsible for tracking SIRs by category, frequency, and other reporting requirements.
• Maintains continuous communication with the Incident Team Manager concerning the high-priority SIR follow-up status to ensure swift investigation and closure of these incidents.
• Ensures compliance with ORR guidance for investigating and reporting incidents at the assigned site.
• Conducts investigations of complaints and provides a detailed, unbiased report regarding the findings of the investigation.
• Collaborates with relevant stakeholders to create training materials and resources in response to identified trends and issues.
• Performs other job-related duties as assigned.

SIR Help Desk Specialist Experience, Education, Skills, Abilities requested:

• Bachelor's degree in behavioral sciences, human services, or social service fields. Must have at least one year of experience working with child welfare standards, best practices, or quality assurance or compliance.
• Proficient in investigations and incident reporting processes.
• Demonstrates exceptional judgment in handling highly sensitive and confidential information.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency in using software programs, including the Microsoft Office Suite.
• Ability to prioritize, lead, and manage multiple projects and tasks to successful completion.
• Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation Management & Consulting (CNMC) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNMC, visit .

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Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles

• IT Help Desk Specialist
• Technical Support Specialist
• Customer Support Representative
• Service Desk Analyst
• Desktop Support Technician

Keywords

• IT Support
• Help Desk Services
• Technical Troubleshooting
• User Assistance
• Service Incident Resolution

Legal Disclaimer: Cherokee Federal is an equal-opportunity employer. Please visit for our Affirmative Action and Equal Opportunity Employer Statement and Accommodation request information. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.