Help Desk Support Specialist jobs in Huntsville, AL

Location: Huntsville, AL / On-Site

**NOTE** THIS POSITION IS ON-SITE, WITH NO OPTION FOR REMOTE/TELEWORK. This position will be filled at Redstone Arsenal, Huntsville, AL.

Requirements

Must have one of the following combinations of education and experience: HS Diploma (or GED) and 8 years of general experience; Associate's degree and 6 years of general experience; Bachelor's degree and 4 years of general experience; Master's degree and 2 years of general experience

• Must have 4 years of experience in help desk ticketing software, incident troubleshooting, and escalation, or using remote desktop management tools and familiarity with ITILv3 or related service delivery frameworks
  
• Must have experience working in a customer-facing role
  
• Must have experience with Microsoft Office and Access Database
  
• Must have a current DoD 8570 IAT Level II Certification (example: CompTIA Security CE)
  
• Must have, or obtain, an active DoD Secret Security Clearance
  

Desired Requirements:

• Have an ITILv3 Foundations certification
  
• Have experience with Remedy
  
• Have experience with desktop support, service desk/help desk or call center
  

Benefits

LaunchTech, LLC understands that you, the employee, are the most valuable asset to our company. We are committed to a comprehensive employee benefits program that helps YOU, the employee, stay healthy, feel secure, and maintain a positive work/life balance.

What We Offer You!

• Medical

• Dental

• Vision

• Paid Vacation

• 401K Match

• Basic Life and Accidental Death

• Discount Services

• and More!

LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any employees and applicants are prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected classes outlined by federal or state local laws.