Help Desk Support Specialist jobs in Longview, TX
Recently Added Help Desk Support Specialist jobs
IT Help Desk Technician
- Heartland Security Insurance Group
-
Tyler, TX
FULL_TIME
-
About UsAt Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work! We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization.Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans.At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family.IT Help Desk Technician
Primary Responsibility
Assist and support the IT Department with desktop support and customer service. Provide fast and useful technical assistance on computer systems such as VoIP systems, servers, storage, networks, peripherals, and desktops. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution
Essential Functions & Responsibilities- Assist with desktop support
- Assist with special projects as needed.
- Provide excellent customer service in a timely manner.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures.
- Deploy client technologies (PCs, laptops, printers, peripherals, telephony devices, mobile devices, etc.) and provide support to new users.
- Assist staff with incidents or issues affecting the ability to use the client technologies.
- Maintain hardware inventory.
- Administer ticketing system to input and track incidents.
- Train users on client technologies and help them resolve system issues
- Keep abreast of current developments and trends in area of expertise.
- Utilize company change management process to document decommissioning or implementation of desktops and laptops.
- Create and maintain processes and procedures related to area of responsibility.
Additional Functions & Responsibilities- Other duties as assigned
Required Qualifications- High school diploma or equivalent.
- At least 1 year of IT Help Desk experience or similar.
- Pursuing an associate's degree.
- A general knowledge of computer operations, desktop support, networking, and troubleshooting.
- Just Posted
Support specialist
- Commercial Bank of Texas
-
Nacogdoches, TX
FULL_TIME
- POSITION DESCRIPTION POSITION TITLE : Support Center Specialist JOB GRADE : CSR 2-5 REPORTS TO : Support Center Management LOCATION : Main Nac. DIVISION : Info and Technology JOB SUMMARY : The Support...
- Just Posted
FAYS Family Support Specialist
- Anderson Cherokee Community Enrichment Services
-
Jacksonville, TX
FULL_TIME
- GENERAL: The Family Support Specialist (FSS) for the FAYS (Family and Youth Success) services program provides Intake and Assessment, Skills Training, Crisis Intervention, and linking services to FAYS...
- 22 Days Ago
Customer Support Specialist - PT
- At Home
-
Tyler, TX
PART_TIME
- $10.50-13.65/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on dr...
- Just Posted
Patient support specialist
- Medical Professionals
-
Tyler, TX
FULL_TIME
- We are in search of an experienced Patient Support Specialist to join our Pharmacy Team! Our compassionate care team takes pride in helping patients navigate the often-challenging healthcare environme...
- 1 Day Ago
Customer Support Specialist
- Etech
-
Lufkin, TX
FULL_TIME
- You will connect with consumers who are looking for legal help in different areas of law. We have 2 platforms Inbound and chat. You will be responsible for collecting information from the potential c...
- 2 Days Ago
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0 Help Desk Support Specialist jobs found in Longview, TX area
Epic Analyst Senior - Hospital Billing
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
- 4/26/2024 12:00:00 AM
Senior Software Engineer, Back End (Python, Node, AWS)
- Capital One
-
Longview, TX
- Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer, Back End (Python, Node, AWS) Do y...
- 4/26/2024 12:00:00 AM
Lead Software Engineer, Back End/Machine Learning
- Capital One
-
Longview, TX
- Plano Town Center (31064), United States of America, Plano, Texas Lead Software Engineer, Back End/Machine Learning Do y...
- 4/26/2024 12:00:00 AM
Senior Software Engineer
- Capital One
-
Longview, TX
- Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer Do you love building and pioneerin...
- 4/26/2024 12:00:00 AM
Senior Software Engineer, Back End (Java)
- Capital One
-
Longview, TX
- Plano 7 (31067), United States of America, Plano, Texas Senior Software Engineer, Back End (Java) Do you love building a...
- 4/26/2024 12:00:00 AM
Application System Analyst Senior - Community Connect Ambulatory
- Christus Health
-
Longview, TX
- Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
- 4/23/2024 12:00:00 AM
Application System Analyst Senior - Community Connect Ambulatory
- Christus Health
-
Tyler, TX
- Description Summary: The Application System Analyst Senior serves as a liaison between system end-users (customers), ope...
- 4/23/2024 12:00:00 AM
IT Tech Support Specialist I - Tyler
- Southside Bank Fraud Prevention
-
Tyler, TX
- ** IT Tech Support Specialist I - Tyler** **Job Category****:** 2A - Computer Support Specialists **Requisition Number**...
- 4/22/2024 12:00:00 AM
About Longview, Texas
Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$34,299 to $45,787
Longview, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Help Desk Support Specialist do?
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023