Help Desk Support Specialist jobs in Los Angeles, CA

MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

Summary:
Service Desk Agent I is responsible for supporting the end user community hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education:

• High School Diploma
• Associate’s Degree in a related field is preferred.

Minimum Experience:

• Must be available to work any shift
• Experience in Service Desk Support
• Experience working in a call center handling tickets daily (30 )
• Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
• Must be able to work both independently and cooperatively in a team setting as needed and follow up towards the successful completion of assigned tasks.
• Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in

Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.

Job Types: Full-time, Contract, Temporary, Temp-to-hire

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Night shift
• On call
• Rotating weekends
• Weekdays
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Hospital: 1 year (Required)
• Service Desk: 2 years (Required)
• call center handling tickets daily (30 ): 1 year (Required)
• end user support: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Los Angeles, CA 90033 (Required)

Ability to Relocate:

• Los Angeles, CA 90033: Relocate before starting work (Required)

Work Location: Hybrid remote in Los Angeles, CA 90033