Help Desk Support Specialist jobs in Mansfield, OH

Recently Added Help Desk Support Specialist jobs

N
IT Help Desk Specialist
  • North Central State College
  • Mansfield, OH FULL_TIME
  • North Central State College is accepting resumes for a full-time IT Help Desk Specialist in Information Technology.
    Essential duties/responsibilities include but are not limited to the following:

    Customer Service and Technical Support
    Serve as initial point of contact for campus IT service requests via phone, chat, Zoom, email, in person, remote
    access/support, and ticket tracking system (Kace)
    Provide tier 1 support for PC hardware, software, telecom, academic technology, printing, account issues & password
    resets, etc. Escalate complex problems to appropriate IT staff
    Support all end user PC's/Laptops, printers, peripherals, A/V hardware/software, academic technology, etc.
    Assist with set up and take down of equipment for IT/AV needs as requested. i.e. PC's/laptops, projectors, audio
    systems, document cameras, TV's, DVD players, etc.
    Provide training to end users on student, administrative & academic IT systems
    Communicate with computing professionals and managers regarding support services
    Resolve telephone service requests & open tickets for all major phone repairs to service provider and follow up to
    ensure problem is repaired/resolved
    Set up voice mail boxes, and update auto attendant
    Manage laptop loan program
    Other duties as assigned
    Administrative
    Maintain Help Desk Website and ensure support information relating to all systems, solutions, and applications is
    current and correct
    Create/maintain step by step tutorials for a broad portfolio of applications
    Manage/maintain ticket tracking system (Kace)
    o log, monitor progress, note problem resolution
    o establish/maintain/schedule regular computer, software, e-mail, telephone, voicemail account issues
    including moves, adds, changes with system passwords/user ID's
    o keep appropriate record/paperwork of service requests
    o coordinate in-house equipment repair process/paperwork
    Determine event presentation needs and coordinate setup of required IT/AV systems
    Provide service & support status reports on incidents, projects, and service requests to IT Director
    Other duties as assigned

    Misc. Support
    Occasional project work to assist with refresh, continuous improvement, and new initiatives for college wide IT
    systems and solutions and PC/Laptop setup/deployment/repair, etc.
    Other tasks & duties as assigned and required

    Required Qualifications:
    Education: Associate's degree in Computer Science or related field
    Experience: Two years' experience providing technical support

    Please express your interest in this position by submitting a letter of application and resume to:
    www.ncstatecollege.edu, Click on Jobs then jobs@ncstatecollege.edu
    or send to
    NORTH CENTRAL STATE COLLEGE
    Attention: Human Resources
    2441 Kenwood Circle, Mansfield, OH 44906

    To apply: https://ncstatecollege.edu/documents/Business/HR/Jobs/IT Help Desk Specialist 9-26-22.pdf

    Resumes will be reviewed beginning 10/17/22 and until filled
    North Central State College is an Equal Employment Opportunity institution. We value campus diversity and demonstrate this in campus
    initiatives. We particularly encourage members of historically under-represented groups to apply.

    jeid-a7877e96d1278f4aa3013ae5d555a4fc
  • 9 Days Ago
Apply this Job
O
Help Desk Technology Consultant
  • Oberlin
  • Oberlin, OH FULL_TIME
  • Technology Consultants provide first-line computer software and networking support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons. Responsibil...
  • 15 Days Ago
Apply this Job
H
Caregiver Hiring Event
  • Help at Home
  • Mansfield, OH FULL_TIME
  • Help at Home is hosting an onsite hiring event for caregivers. Anyone who attends is guaranteed an interview on the spot - offers will be made the same day!When: 5/16/2024 from 10:00 AM to 3:00 PMWher...
  • 20 Days Ago
Apply this Job
H
Care aide
  • Help at Home
  • Ashland, OH FULL_TIME
  • NEW! PAID TRAINING - NO EXPERIENCE REQUIRED Now offering a pay rate of $15-$17 per hour and bonuses up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are c...
  • Just Posted
Apply this Job
H
Care aide
  • Help at Home
  • Elyria, OH FULL_TIME
  • Now offering a pay rate of $15-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
  • 1 Day Ago
Apply this Job
H
Hiring event
  • Help at Home
  • Mansfield, OH FULL_TIME
  • Help at Home is hosting an onsite hiring eventfor caregivers. Anyone whoattends is guaranteed an interview on the spot - offers will be made the same day! When : 5 / 16 / 2024 from 10 : 00 AM to 3 : 0...
  • 1 Day Ago
Apply this Job
View All Help Desk Support Specialist Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Help Desk Support Specialist jobs found in Mansfield, OH area

C
Patient Service Specialist - Family Health Center
  • Cleveland Clinic
  • Wooster, OH
  • Join Cleveland Clinic's Wooster Family Health Center and experience being part of a top hospital system where everyone i...
  • 5/24/2024 12:00:00 AM
Apply this job
S
Mansfield, OH - Medical - ODRC - Mansfield Correctional (ManCI) - Health Information Technician - Region 5 - Mental
  • Softpath System LLC
  • Mansfield, OH
  • MBR - *** 100% Onsite Resumes submitted over the maxed budgeted bill rate will be rejected We are looking for a candidat...
  • 5/24/2024 12:00:00 AM
Apply this job
A
Business System Analyst
  • American Axle & Manufacturing, Inc.
  • Wooster, OH
  • Ensures that IT processing services are fulfilled in accordance with service-level agreements, optimizing computing reso...
  • 5/24/2024 12:00:00 AM
Apply this job
M
Quality Engineer
  • MJ Recruiters
  • Lexington, OH
  • Manufacturing Quality Engineer Lexington, OH Cohesive team, advancement opportunity (without moving), excellent work/lif...
  • 5/23/2024 12:00:00 AM
Apply this job
R
Creative Technology Support Associate - Work From Home>
  • Runway
  • Mansfield, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $85K per year / No support experience needed - As a Creative Tech...
  • 5/22/2024 12:00:00 AM
Apply this job
E
PT Support Desk Agent - Work From Home>
  • ExecOnline
  • Mansfield, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour / 10-20 hours per week / 401k / PTO / Medical, denta...
  • 5/22/2024 12:00:00 AM
Apply this job
E
PT Support Desk Agent - Work From Home>
  • ExecOnline
  • Mount Vernon, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour / 10-20 hours per week / 401k / PTO / Medical, denta...
  • 5/22/2024 12:00:00 AM
Apply this job
M
Quality Engineer
  • MJ Recruiters LLC
  • Lexington, OH
  • Job Description Job Description Manufacturing Quality Engineer Lexington, OH Cohesive team, advancement opportunity (wit...
  • 5/21/2024 12:00:00 AM
Apply this job
View All Help Desk Support Specialist Jobs

About Mansfield, Ohio

Mansfield is a city in and the county seat of Richland County, Ohio, United States. Located midway between Columbus and Cleveland via Interstate 71, it is part of Northeast Ohio and North-central Ohio regions in the western foothills of the Allegheny Plateau. The city lies approximately 65 miles (105 km) northeast of Columbus, 65 miles (105 km) southwest of Cleveland and 91 miles (146 km) southeast of Toledo. The city was founded in 1808 on a fork of the Mohican River in a hilly region surrounded by fertile farmlands, and became a manufacturing center owing to its location with numerous railro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$36,334 to $48,506
Mansfield, Ohio area prices
were up 1.3% from a year ago
View detail

What does a Help Desk Support Specialist do?

Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023