Help Desk Support Specialist jobs in Memphis, TN
Recently Added Help Desk Support Specialist jobs
Help Desk Specialist (FT)
- Optus, Inc.
-
Jonesboro, AR
FULL_TIME
-
Scope: The Helpdesk Specialist I provides excellent Tier-1 support for an assigned national account. This includes general troubleshooting, maintaining record databases, updating customer/service tickets, and escalating issues to internal/external resources.Responsibilities:
- Provide exceptional customer service to a variety of national account locations.
- Answer inbound queue calls from customers in a fast-paced environment.
- Open, update, and close service tickets.
- Perform Tier-1 analysis/triage to include but not limited to:
- Incoming phone lines.
- General phone system/end-point issues.
- Call flow processes.
- Other customer-owned peripheral equipment.
- User voicemail additions/ resets.
- Basic user phone feature programming.
- Respond to customer tickets within Service Level Agreements.
- Conduct daily follow-up calls to customers to ensure ticket resolution and customer satisfaction.
- Escalates complex issues or customer complaints to Tier-2, Management, or 3rd party to ensure timely resolution if needed.
- Place equipment orders and update the inventory database.
- Identify and schedule subcontractors to provide service if needed.
- Negotiate subcontractor rates in order to maximize profitability.
- Conduct follow-up calls to subcontractors to ensure scheduled appointments are met.
- Update customer databases with the most current site-specific information.
- Participate in 24x7x365 on-call rotation after the new-hire onboarding period.
- Train new & current team members on internal/external processes, workflows, and changes.
- Models appropriate behavior in regard to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward.
- Other duties or tasks as assigned by management.
Requirements:- College degree preferred, High school degree or equivalent required.
- Experience with Microsoft Word, Excel, and Outlook is required.
- Previous telecommunications experience preferred.
- Must be a team player with a positive attitude and able to demonstrate excellent customer service skills.
- Strong written and verbal communication skills are required.
- A keen attention to detail and great organizational habits are mandatory.
- This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities.
Physical Demands/Working Conditions:Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout the workday. Ability to stand, walk, climb stairs, sit in one place, squat, and kneel continuously throughout the day. Ability to reach, bend, and twist continuously throughout the day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers. Ability to communicate verbally through the use of phone, e-mail, and fax systems continuously throughout the day. Must have the ability to prioritize projects in order of importance and the ability to change from one project to another at a moment’s notice.
Benefits:- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:- 8-hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
- 20 Days Ago
Direct support professional
- Help at Home
-
Southaven, MS
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! Start your career with the nation’s leading provider of in-home support to seniors and become a hero for someone in your community. Why shoul...
- 2 Days Ago
Direct support professional
- Help at Home
-
Tunica, MS
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! $200 hiring bonuses for all new Direct Support Professionals! Start your career with the nation’s leading provider of in-home support to seni...
- 1 Month Ago
Direct support professional
- Help at Home
-
Mountain, MS
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! Why should you join Help at Home? Flexible scheduling No experience required Amazing benefits healthcare, hazard pay, and 401k Meaningful wor...
- 25 Days Ago
Direct support professional
- Help at Home
-
Ripley, MS
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! $200 hiring bonuses for all new Direct Support Professionals! Start your career with the nation’s leading provider of in-home support to seni...
- 1 Month Ago
Technician-Help Desk Associate - HS IS Logistics Customer Support Corporate
- Baptist
-
Memphis, TN
FULL_TIME
- Summary Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot sof...
- 24 Days Ago
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0 Help Desk Support Specialist jobs found in Memphis, TN area
Sr SAP PP Analyst
- 3i People
-
Memphis, TN
- Transforming Careers, One Opportunity at a Time At 3i People, we’re more than recruiters; we're career accelerators. Par...
- 5/6/2024 12:00:00 AM
Auto Glass Installation Technician Trainee
- Jobs for Humanity
-
Memphis, TN
- Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem...
- 5/6/2024 12:00:00 AM
Help Desk Specialist
- Acro Service Corp
-
Memphis, TN
- The Help Desk Support role will be providing IT technical and equipment support to associates across the US and India. R...
- 5/4/2024 12:00:00 AM
Equal Employment Specialist (EEO Specialist)
- Department of Veterans Affairs
-
Memphis, TN
- Summary The incumbent serves as an Equal Employment Opportunity Specialist for the Equal Employment Opportunity/Affirmat...
- 5/4/2024 12:00:00 AM
Accounts Payable Specialist
- Generic Pharmaceutical Distributor
-
Bartlett, TN
- Job Description Job Description Position Summary The Accounts Payable Specialist is responsible for day-to-day financial...
- 5/4/2024 12:00:00 AM
Family Intervention Specialist
- Youth Villages
-
Memphis, TN
- Ask about our $2,000 Relocation Assistance! Who is Youth Villages? Youth Villages is a nonprofit organization striving t...
- 5/2/2024 12:00:00 AM
IT Support Specialist
- First Horizon Bank
-
Memphis, TN
- Location: On site at location listed in job posting. SUMMARY Provides timely, customer-service oriented support to end u...
- 4/22/2024 12:00:00 AM
Azure Security Engineer Sr.
- First Horizon Bank
-
Memphis, TN
- Location: On site in Memphis, TN, Maryville, TN, Birmingham, AL, Lafayette, LA, New Orleans, LA, Charlotte, NC, or Ralei...
- 3/14/2024 12:00:00 AM
About Memphis, Tennessee
Memphis is a city located along the Mississippi River in southwestern Shelby County, Tennessee, United States. The 2017 city population was 652,236, making Memphis the largest city on the Mississippi River, second-largest city in Tennessee, as well as the 25th largest city in the United States. Greater Memphis is the 42nd largest metropolitan area in the United States, with a population of 1,348,260 in 2017. The city is the anchor of West Tennessee and the greater Mid-South region, which includes portions of neighboring Arkansas and Mississippi. Memphis is the seat of Shelby County, the most p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$35,280 to $47,099
Memphis, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support Specialist do?
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023
Help Desk Support Specialist
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023