Help Desk Support Specialist jobs in Richmond, KY

Dean Dorton, one of Kentucky’s largest regional business and technology consulting firms, has an exciting opportunity for entry level technology professionals. This is a first level IT support role, to assist our internal team members, and external clients as needed, with hardware, software and network issues.  

Join our growing technology team as an IT Support Specialist to assist our team members and clients with basic technology needs.

Specific job responsibilities may include:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Provide white-glove customer service through professional communication and follow-up
• Monitor service desk ticket management platform
• Respond to IT requests and inquiries in a timely manner
• Efficiently gather and document technical information
• Triage, troubleshoot, and/or escalate service desk tickets
• Serve as a liaison between end users and technical escalation teams
• Use knowledge base, support tools, and resources to effectively research and troubleshoot IT problems
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process

Key Competencies:

• Excellent verbal and written communication skills
• Strong drive for excellence and attention to detail
• Proficient analytical and problem-solving skills
• Ability to multi-task and prioritize well

Dean Dorton is seeking an entry level professional with a Bachelor’s degree in Computer Science or related degree. Candidates will stand out if they have prior helpdesk or customer service experience. 

Learn more about Dean Dorton at www.deandorton.com. And, be sure to read about our recognition as a “Best Places to Work” in Kentucky for 19 consecutive years!

Dean Dorton does not discriminate!  We welcome anyone of any race, religion, color, national origin, political affiliation, pregnancy, ancestry, handicap, medical condition, disability, marital status, age, sexual orientation or gender.