Help Desk Support Specialist jobs in South Burlington, VT

Position Title: Medical Support Specialist

Website: Evergreen Family Health

Location: Essex & Williston Vermont

When you join the team at Evergreen Family Health you will make an impact on the lives of many while collaborating with professionals who are driven to deliver the best in patient care.

Being a part of Evergreen means you will partner with the Clinical and Administrative teams to take the patient and employee experience to the next level. When you join the team, you will be part of a practice that is highly invested in its patients and people.

In addition, here is what is in it for you when you join us:

• Competitive pay – based on experience
• Cross training between clinical and administrative team (if desired)
• On-site parking
• Paid time off that promotes work life balance (accrual based)
• Dental and vision benefits
• Generous health insurance coverage with employer contribution
• Retirement plan options
• Discounts given to staff seen at Evergreen Family Health
• Paid Holidays
• Discounted gym membership, short term/long term disability, and more

Position Overview

The Administrative Support Specialist position plays a vital role in the clinic and is often the first point of contact for patients. This position acts as a patient advocate and supports the mission of the practice by implementing scheduling and other clerical systems which promote office efficiency and patient satisfaction.

Essential Job Functions:

• Maintains and protects confidentiality of patient information.
• Answers the telephone in a professional, courteous, hospitable, and helpful manner. Identifies the name of the practice and person answering the phone.
• Checks patients in and out of the clinic in a professional, courteous, hospitable, and helpful manner.
• Directs incoming calls to appropriate department.
• Schedules patient appointments in accordance with the scheduling guidelines established by the Practice Manager and Medical Director.
• Communicates with the clinical area about patients waiting time and priority of being seen and when physician called out of office during office hours.
• Reschedules patient appointments at request of patient or in response to change in provider schedule.
• Performs related work as required.
• Maintains a neat, pleasant, comfortable, and professional atmosphere for patients and for all who work in the office.
• Tend to the fax in and out box.
• Manage consultation referrals from internal and external sources.
• Process incoming web encounters from patient portal.
• Carry out special projects including but not limited to billing and management etc. as directed

Qualifications/Basic Job Requirements:

• The ability to maintain strict confidentiality of patient information in accordance with Evergreen Family Health policies is required.
• Ability to interact in a professional, effective, and courteous manner with all patients, co- workers, doctors.
• Ability to communicate clearly orally and in writing required.
• Ability to effectively operate EMR software programs required.
• Ability to operate a variety of Microsoft Office software programs required.
• Ability to attend practice-related meetings, training courses, etc. as they relate to improvements in procedures and practices.

We welcome and encourage applications from individuals of all backgrounds, including race, ethnicity, gender, sexual orientation, disability, and other underrepresented groups. At Evergreen Family Health, we believe that a diverse workforce brings valuable perspectives and insights, fostering innovation and creativity. We strive to create an inclusive and welcoming environment for all employees. If you require any accommodations during the application process, please let us know.