Help Desk Support, Sr. jobs in Benton Harbor, MI
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2025 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- IDR, Inc.
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Saint Joseph, MI
FULL_TIME
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IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview for the IT Helpdesk Support Technician :
Our client is looking for a driven individual that is willing to learn and grow from within a large company. The right candidate will have a college bachelor’s degree in any field but a firm interest and / or background in IT. This role will require excellent soft skills and will be focused on customer service. In this position you will be internal support for over 700 locations across the country. This will consist of password resets, network troubleshooting, printer / network installs, basic end user connectivity and software support. This will be on a team of around 15 – 20 other Level 1 Helpdesk Technicians. Senior managers like to promote from within and this is the first place they look – there is plenty of potential for upward advancement!
Required Skills for the IT Helpdesk Support Technician :
- Customer-service oriented mindset - Excellent Communication Skills is a must!
- Proficient experience with Microsoft Office 365
- Experience within an IT Support role (Network / Hardware)
- Basic Troubleshooting skills (IE : Password Resets, printer installs & troubleshooting, end user connectivity support, network troubleshooting, etc.)
- Bachelor’s Degree
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 20 Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
- 1 Day Ago
Why IDR?
- Help at Home
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Pullman, MI
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! Starting pay ranges from $17-$19 an hour! Offering weekly pay! Help at Home is the nation’s leading provider of high-quality support services...
- 19 Days Ago
- Help at Home
-
Springs, MI
PART_TIME
- Help at Home is hiring caregivers in Warren to care for a client with disabilities. Must have prior experience with aggressive behavior management or special needs care. This is a high-stress environm...
- 12 Days Ago
- Help at Home
-
South Haven, MI
PART_TIME
- Caregivers Needed in South Haven, MI – Join the Help at Home Team!We are looking for dedicated caregivers to assist clients on weekends:Available shifts on Saturdays & Sundays:10:00 AM - 3:00 PM5:00 P...
- 5 Days Ago
- ProSmile
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Dearborn, MI
FULL_TIME
- Job Title: Front Desk Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt Company Overview Destiny Dental is an affiliate of ProSmile, one of the fastest-growing dental organizat...
- 6 Days Ago
- ProSmile
-
Sodus, MI
FULL_TIME
- Job Title: Front DeskDepartment: OperationsReports to: Office ManagerFLSA Status: Non-ExemptCompany OverviewDestiny Dental is an affiliate of ProSmile, one of the fastest-growing dental organizations,...
- 6 Days Ago
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- Benton Harbor, MI
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0 Help Desk Support, Sr. jobs found in Benton Harbor, MI area
- Insight Global
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New Carlisle, IN
- 5 Days a Week Onsite in New Carlisle, IN Rate: 23.00/hr Primary responsibilities include: Provides support to end users ...
- 1/19/2025 12:00:00 AM
- Collabera
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New Carlisle, IN
- Job Details: Title: Technical Support Specialist Location: New Carlisle, Indiana, United States Cabling and Networking e...
- 1/19/2025 12:00:00 AM
- TekWissen ®
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New Carlisle, IN
- Job Title: Network Technician Location: New Carlisle, IN 46552 Duration: 3 Months Job Type: Contract Work Type: Onsite P...
- 1/19/2025 12:00:00 AM
- Sevita
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South Bend, IN
- Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellect...
- 1/18/2025 12:00:00 AM
- Collabera
-
New Carlisle, IN
- Job Description Job Description Job Title: Technical Support Technician 1 Target Pay Rate: $21- $22.30/hr Duration: 6-mo...
- 1/16/2025 12:00:00 AM
- Compass Tech International
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New Carlisle, IN
- Job Description Job Description Job Title: Data Center Technician (Technical Support Technician) Location: New Carlisle,...
- 1/16/2025 12:00:00 AM
- LECO Corporation
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Saint Joseph, MI
- Job Description Job Description Telephone Service Engineer For over 80 years, LECO has been a leader in the development ...
- 1/16/2025 12:00:00 AM
- My Community Dental Centers
-
Benton Harbor, MI
- FT Benton Harbor, MI Pay: $140,000 - $200,000 per year Empowering Dental Leaders for a Brighter Future Earn Up To $25,00...
- 1/16/2025 12:00:00 AM
About Benton Harbor, Michigan
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