Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Honigman is a premier business law firm, based in Michigan with an international practice. Recognized in Michigan as one of the Best and Brightest Places to Work, we earned this recognition by recruiting attorneys and staff members with outstanding credentials. Currently, we are seeking an experienced Helpdesk Support Specialist in our Detroit office to perform a variety of support activities for attorneys and legal professionals. In addition to Detroit, we have offices in Chicago, Ann Arbor, Lansing, Kalamazoo, Bloomfield Hills, Grand Rapids, Michigan and Washington, D.C. With more than 300 attorneys working in 60 different areas of concentration, Honigman provides timely and cost-effective counsel to clients in numerous industries.
Honigman is currently seeking a HelpDesk Support Specialist in our Detroit office. In this position, you will answer incoming requests, investigate and resolve user software, hardware and system issues, log calls and prioritize follow-up to closure, and maintain the help desk database with relevant information. You will be working in a team environment, with a strong emphasis on prompt response and resolution problems and to provide exceptional client service. Effective customer service and communication skills are essential to being successful in this role.
Responsibilities
Qualifications
Strong teamwork and interpersonal skills required Honigman is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, disability or any other category prohibited by applicable local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, and termination.
Job Type: Full-time
Pay: From $50,000.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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