Help Desk Support, Sr. jobs in Fort Myers, FL

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IT Support Technician - Tier 1 Support (Junior Technician) - Help Desk (Remote)

We empower ourselves with technology. We love using new hardware, testing software, and finding ways to make technology work for us to make us more productive. We have been recognized as one of the Fastest Growing Company in RI for a few consecutive years now and are in the Top 10 of the 500 best MSPs of North America! We were also named as one of the Best Places to Work in RI!

As one of the fastest growing IT companies, we are able to offer great opportunities for those hard-working and passionate individuals that are looking to grow with us for a career as an IT support specialist.

We thrive on new ideas and input from all team members, no matter if they are a remote Help Desk Technician, a Cyber Security Tech, or a Project Support Tech. We provide a place where your voice is heard; where you aren’t “just a number”.

Compensation and Hours:

• Base wage starts at $17.00 per hour
• Shifts are between 8am and 5:30pm, Monday-Friday.
• Reviews to recognize performance and opportunities to grow
• Part-Time to Start (Possible Full-Time position availability within next 3-6 months)

Role Description / Responsibilities:

• Remotely support clients to resolve/troubleshoot issues
• Address issues for servers, desktops, laptops, printers, and routers
• Initially training will consist of learning about our remote assistance tools.
• Track and follow up with all issues within given time-frames
• Document any new fixes/guides not already in our knowledge-base
• Excellent interpersonal, phone, and customer service skills are necessary
• Thorough knowledge of computer software, hardware, networking and applications
• General knowledge of networking and operating systems
• Able to work after-hours or weekends with advance notice.

Skills and Talents:

• Excellent verbal and written communication
• Able to perform remote services and double-check their work
• Strong work ethic and time management skills
• Takes pride in their work
• Able to work well within a team
• Self-sufficient in research abilities
• Possesses critical thinking skills
• Organized and detail-oriented
• Certifications and related degrees are a plus

Benefits:

Most benefits are available within the 1st year of full-time employment. Opportunities include:

• 401K Retirement Contributions and Profit Sharing
• Flexible Scheduling (for when life happens)
• Paid Training and Certifications
• Paid Time Off and Sick Days
• Health Insurance Options

Additional Requirements:

• Ability to sit for long periods of time, feeling with hands, reaching with arms
• Common communication skills (hearing/speaking)
• Vision requirements include: close vision and ability to focus
• Perform office duties including computer keyboard use
• Ability to use common tools such as screwdriver, pliers, and hammer
• Noise conditions range from quiet to moderate
• Lifting up to 50 lbs.

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: Hybrid remote in Fort Myers Beach, FL 33931