Help Desk Support, Sr. jobs in Monroe, LA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Colony Brands, Inc.
-
Monroe, LA
FULL_TIME
-
Hours : Sunday-Thursday or Monday-Friday - 11pm-7am
What You’ll Do :
The Data Control Technician requires the ability to thrive in a fast-paced environment, work independently, assess incoming incidents / requests, and apply the correct level of urgency to achieve a mutually accepted solution all while providing exemplary customer service support of SC Data Center’s technology vision.
This position will require working closely with IT and Business support resources to gather additional information needed for escalated tickets.
- Utilize Over-the-phone, Screen Sharing or Remote Control, Live Chat, and / or Email technologies to gather detailed information regarding the issue being reported to the help desk
- Working knowledge of Automic for batch processing running on various operating systems. This includes modifying workflows, schedules and troubleshooting and releasing jobs into production.
- Understanding of OpenFrame operating system.
- Inputs detailed data gathered regarding the issue into the IT Service Desk tool documenting resolution or escalation of the issue reported prior to taking the next call or contact for consistent tracking and measurement.
- Utilizes current Knowledge Base materials or common solutions from past tickets to trouble-shoot current issues / requests.
- Utilizes experience or advanced troubleshooting skills to research and implement solutions for the issues assigned.
- Research and Document Efforts
- Analyze and process incoming requests for staff onboarding and offboarding in a timely manner
- Solicit regular survey feedback via the Service Desk tool for tickets resolved to be able to provide leadership with customer satisfaction statistics
Last updated : 2024-04-24
- 3 Days Ago
- Technologix
-
Ruston, LA
PART_TIME
- Quarterly Part-Time in Ruston, LA - Entry Level Open to current Louisiana Tech University students Summary We are looking for a qualified Help Desk Technician to provide fast and useful technical assi...
- 1 Day Ago
- Uhaul International
-
Bastrop, LA
PART_TIME,FULL_TIME
- U-Haul is currently looking for Moving Help® Service Providers in your area to help assist our customers with loading, unloading, packing, unpacking and their overall moving needs. Join our marketplac...
- 1 Month Ago
- Healthcare Support Staffing, Inc
-
Crossett, AR
OTHER
- Home Health Physical Therapist HealthCare Support is actively seeking a Home Health Physical Therapist for a 13-week contract located in Crossett, Arkansas. Looking for a Home Health Physical Therapis...
- 18 Days Ago
- Octapharma Plasma, Inc.
-
Monroe, LA
FULL_TIME
- Requisition Number20-1475Post Date3/20/2020TitleTraining Coordinator - Sr. PhlebotomistCityMonroeStateLAPosition Typefull-timeDescription Want to Expandyour career-development potential,your ability t...
- 3 Days Ago
- Impact Solutions Inc
-
El Dorado, AR
FULL_TIME
- Lead development of standards for all systems including Foxboro DCS, Allen Bradley PLC5 & ControlLogix Processors, InTouch and System Platform. Study processes to identify opportunities to improve thr...
- 6 Days Ago
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0 Help Desk Support, Sr. jobs found in Monroe, LA area
- Whole Foods
-
West Monroe, LA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/29/2024 12:00:00 AM
- Whole Foods
-
Rayville, LA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/29/2024 12:00:00 AM
- Baptist Health
-
Monroe, LA
- Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 e...
- 4/28/2024 12:00:00 AM
- Good Day Farm
-
Ruston, LA
- Summary The IT Support Specialist role is to support and maintain organizational computer systems, desktops, and periphe...
- 4/27/2024 12:00:00 AM
- Vector
-
Ruston, LA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Cu...
- 4/27/2024 12:00:00 AM
- SchoolInfoApp
-
Monroe, LA
- **SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and...
- 4/26/2024 12:00:00 AM
- Good Day Farm
-
Ruston, LA
- Summary The IT Support Specialist role is to support and maintain organizational computer systems, desktops, and periphe...
- 4/25/2024 12:00:00 AM
- Tovala
-
Bastrop, LA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/25/2024 12:00:00 AM
About Monroe, Louisiana
were up 1.2% from a year ago