HR Service Center Representative jobs in Troy, MI

Schedule: Four days per week, 10 hours per day. The three days off per week will include either Saturday or Sunday, and two of the three days will be consecutive

Available Shifts:

• 8am-7pm
• 9am-8pm
• 10am-9pm
• 12p-11pm

Summary:

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you in our Call Center.

Become a part of 365 Live, our 24-hour Call Center. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied.

What You'll Do:

• Deliver stellar service to customers. No slackers here!
• Serve as a face (well, voice!) for our brand. Happy, confident, positive - that's who we are.
• Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to pinpoint a member's issue and talk them through the solutions.

What We Are Looking For:

• Outgoing, personable candidates. You must truly love people to work here.
• Team members to work one of three shifts - we have opportunities around the clock!
• Previous retail/customer service experience.
• Call Center and/or financial institution experience is a plus.
• Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!
• Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An Associate's degree in business or a related field is a plus!

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe
• Onsite bowling center