Inbound Contact Center Supervisor jobs in El Paso, TX
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Patient Services Specialist (Contact Center/Transmountain)
- Texas Tech Unv Hlth Sci Ctr El Paso
-
El Paso, TX
FULL_TIME
-
Share
Patient Services Specialist (Contact Center/Transmountain)
Position Description
This position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem according to each clinical departmental procedures and guidelines. This is a call center, metric based performance driven environment. Employees do not have cash handling responsibilities.
Requisition ID
37385BR
Work Location
El Paso
Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso
Campus
HSC - El Paso
Department
Contact Center Elp
Major/Essential Functions
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options
Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries
Outbound calls to patients as needed or required by department
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Perform all other duties as assigned
Required Qualifications
A minimum of a high school diploma or equivalent
One (1) year of customer service, office or related experience required
Additional education may substitute for the experience requirement
Preferred Qualifications
Ability to speak effectively with customers and build rapport while providing exceptional customer service
Communicates effectively, both orally and in writing
Excellent customer service and interpersonal skills
Ability to devote full attention to patients and medical professionals alike
Ability to remain calm, even under the most stressful of situations
Ability to follow direction effectively
Ability to work as part of a team
Strong grammatical and data entry skills
Strong organizational, time management, problem solving and multitasking skills
Ability to operate call center applications and equipment, computer, fax machine, calculator, printer, scanner, copy machine, etc.
1 year experience in medical setting
Knowledge of patient service principles and practices
Knowledge of administration and clerical processes
Call Center Experience
Bilingual - English/Spanish
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Day
Schedule Details
Varies
Grant Funded?
No
Job Group
Information and Records Clerks
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
Job Expires
05/07/2024 - Just Posted
Center supervisor
- Claire's
-
El Paso, TX
FULL_TIME
- Claire's - A Career that's always in style Part-Time Manager / 3rd Key Holder Opportunity About the Role As a 3rd Keyholder at Claire's, you will be responsible for : Supporting your Store Manager and...
- 17 Days Ago
Center Supervisor
- KEDPLASMA LLC.
-
El Paso, TX
FULL_TIME
- About Us BPL Plasma is a global leader in the collection of human plasma used in the manufacture of life-saving therapies for patients world-wide. We are a Quality First organization and committed to ...
- 28 Days Ago
Call Center Shift Supervisor
- SOS International LLC
-
El Paso, TX
FULL_TIME
- Overview SOSi is actively seeking a highly motivated, professional and skilled Call Center Shift Supervisor in our El Paso, TX Spanish Interpreter Call Center As a Call Center Shift Supervisor, you wi...
- 1 Month Ago
Laboratory supervisor
- Del Sol Medical Center
-
El Paso, TX
FULL_TIME
- Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Supervisor Laboratory with Del Sol Medical Center you can be a pa...
- Just Posted
Supervisor diagnostic
- Las Palmas Medical Center
-
El Paso, TX
FULL_TIME
- Description Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Supervisor of Diagnostic Imaging opening with Las Palmas Medical C...
- Just Posted
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0 Inbound Contact Center Supervisor jobs found in El Paso, TX area
Customer Care Professional
- HGS - Hinduja Global Solutions
-
El Paso, TX
- • Customer Support for Financial Account. • Answer incoming calls from the Customers regarding their inquiries, complain...
- 4/26/2024 12:00:00 AM
Customer Relations Specialist II
- Sumitomo Electric Wiring Systems, Inc.
-
El Paso, TX
- Description Position at Sumitomo Electric Wiring Systems, Inc. SEWS-El Paso Customer Service Center (Eastside) Job Title...
- 4/26/2024 12:00:00 AM
Veterinarian for Animal Services (Part-time)
- City of El Paso, TX
-
El Paso, TX
- Salary : $94,600.00 - $166,250.00 Annually Location : Various Locations within the City of El Paso, TX Job Type: Unclass...
- 4/26/2024 12:00:00 AM
Production Lead
- Mission Linen
-
El Paso, TX
- Mission Linen Supply is currently accepting online applications for Production Staff - Production Lead. The Production S...
- 4/26/2024 12:00:00 AM
Registered Nurse Rehab
- Las Palmas Medical Center
-
El Paso, TX
- Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Las Palmas Medical C...
- 4/26/2024 12:00:00 AM
Registered Nurse Clinical Coordinator Transport
- Las Palmas Medical Center
-
El Paso, TX
- Description Introduction Are you looking for a place to deliver excellent care patients deserve? At Las Palmas Medical C...
- 4/26/2024 12:00:00 AM
Non-Profit Coordinator
- Sodexo
-
El Paso, TX
- Job Listing: Experienced Non-Profit CoordinatorNothing beats the power of being at a live event. That's why we're proud ...
- 4/24/2024 12:00:00 AM
Veterinarian for Animal Services
- City of El Paso, TX
-
El Paso, TX
- Salary : $94,600.00 - $166,250.00 Annually Location : Various Locations within the City of El Paso, TX Job Type: Unclass...
- 4/23/2024 12:00:00 AM
About El Paso, Texas
El Paso is located at the intersection of three states (Texas, New Mexico, and Chihuahua) and two countries (the U.S. and Mexico). It is the only major Texas city on Mountain Time. Ciudad Juarez used to be on Central Time, but both cities are now on Mountain Time.
El Paso is closer to the capital cities of four other states - Phoenix, Arizona (345 miles away); Santa Fe, New Mexico, (273 miles away); Ciudad Chihuahua, Chihuahua, (218 miles away), and Hermosillo, Sonora (325 miles away) - than it is to the capital of its own state, Austin (528 miles away). It is closer to Los Angeles, California...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$47,337 to $65,417
El Paso, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020