Inbound Contact Center Supervisor jobs in Iowa City, IA

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Telecommunication Sales - Call Center
  • Infinity Contact Inc
  • Rapids, IA FULL_TIME
  • Pay: $18 / Hour commission

    Shift: Monday through Friday 8:00 am - 4:30 pm CDT


    Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.


    Why Work for Infinity?

    • We offer a blend of competitive hourly base pay commission
    • We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
    • Retirement 401(k) match after 6-months of employment. 100% vested immediately
    • Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
    • Professional development and career pathing opportunities available – we promote from within
    • Our award-winning training program starts day 1 and will be there to support you as you grow
    • We have a strong 10X culture that we certify all team members on
    • Named one of the Coolest Places to Work by Corridor Business Journal

    The Role:


    Infinity is extremely excited to partner and grow with an industry leader in telecommunications and fiberoptic internet service. Our client has a laser focus to double its market share in the SMB space over the next two years. This is an incredibly opportune time to join a fast paced, rapidly growing sales program in an environment where your success is directly proportionate to your drive, willingness to learn and ability to have fun in the process. We are seeking highly motivated and driven sales professionals with experience in telecommunications and/or SMB sales.


    Responsibilities:

    • Representing a large, regional telecom provider in an outbound acquisition sales role
    • Selling voice and internet services to businesses that currently use another provider/competitor
    • Conduct a needs analysis and uncover areas where our product can assist their business
    • Create a strong, consultative relationship with decision-makers and influencers
    • Contact customers to establish needs and qualify for right-fit criteria

    Ideal Qualifications:

    • All work experiences welcomed thanks to our award-winning training program
    • 6 months of call center experience preferred
    • 1 year of acquisition sales required, 3 years or more preferred
    • Ability to maintain broad knowledge of client products and services
    • Internet navigation and applications skills
    • Think quick and rebuttal objections
    • Passion for delivering exceptional customer experiences by executing with energy and excellence
    • Ability to analyze, interpret and address client needs
    • Ability to adapt and work in a fast-paced team environment

    www.infinitydelivers.com






    Compensation details: 18-18 Hourly Wage



    PI6989b6352e66-25401-33762619


    About the Company:
    Infinity Contact Inc



  • 20 Days Ago

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Inbound Call Center/Client Representative
  • Waypoint Services For Women Children and Families
  • Rapids, IA FULL_TIME
  • DescriptionPOSITION SUMMARYWaypoint's Critical Services department is currently seeking a member to join our Coordinated Entry Call Center team to provide information and referrals to clients. This is...
  • 1 Month Ago

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Account Services Representative III - Life and Annuity Contact Center
  • Zinnia
  • Rapids, IA FULL_TIME
  • WHO WE ARE: Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-...
  • 1 Month Ago

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Supervisor - Sedlacek Center - Mercy Medical Center - Cedar Rapids
  • Mercy Medical Center - Cedar Rapids
  • Rapids, IA FULL_TIME
  • Summary This position supports Mercy's philosophy of patient centered care by providing leadership for the development, implementation, maintenance and evaluation of the clinical programs and services...
  • 1 Month Ago

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Residential Supervisor
  • Hills & Dales Child Development Center
  • Dubuque, IA FULL_TIME
  • ICF/ID SHIFT SUPERVISOR Specific duties and responsibilities Provides ICF/ID Facility orientation to new Personal Assistants. Monitors and ensures that performance indicators of assigned area are in c...
  • 17 Days Ago

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Child Care Site Supervisor
  • A Mothers Love Childcare Center
  • Rapids, IA FULL_TIME
  • Overview: We are seeking a dedicated and experienced Child Care Site Supervisor to join our team. As the Child Care Sie Supervisor you will be responsible for overseeing the daily operations of our ch...
  • 20 Days Ago

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0 Inbound Contact Center Supervisor jobs found in Iowa City, IA area

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Accountant for Niche Markets
  • MCI Military Recruitment
  • Iowa City, IA
  • POSITION OVERVIEW: ACCOUNTANT FOR NICHE MARKETS We are hiring for a an accountant in the executive management team. In t...
  • 4/27/2024 12:00:00 AM

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Accountant for Niche Markets
  • The Sydney Call Centre
  • Iowa City, IA
  • POSITION OVERVIEW: ACCOUNTANT FOR NICHE MARKETS We are hiring for a an accountant in the executive management team. In t...
  • 4/27/2024 12:00:00 AM

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Senior Accountant
  • The Sydney Call Centre
  • Iowa City, IA
  • POSITION OVERVIEW: Looking to join one of the fastest growing companies in Iowa and the nation? We are hiring for a seni...
  • 4/27/2024 12:00:00 AM

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Family Support Specialist - Social Worker
  • Four Oaks Family & Children Services
  • Iowa City, IA
  • Job Details Job Location Iowa City Campus - Iowa City, IA Position Type Full Time Education Level Bachelor's Degree Job ...
  • 4/26/2024 12:00:00 AM

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Custodian | Full-Time
  • ValorVIP
  • Iowa City, IA
  • POSITION OVERVIEW: Custodian team members are responsible for ensuring a clean and safe environment for employees and cl...
  • 4/26/2024 12:00:00 AM

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Custodian | Full-Time
  • The Sydney Call Centre
  • Iowa City, IA
  • POSITION OVERVIEW: Custodian team members are responsible for ensuring a clean and safe environment for employees and cl...
  • 4/26/2024 12:00:00 AM

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Custodian | Full-Time
  • MCI Military Recruitment
  • Iowa City, IA
  • POSITION OVERVIEW: Custodian team members are responsible for ensuring a clean and safe environment for employees and cl...
  • 4/26/2024 12:00:00 AM

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Custodian | Full-Time
  • MCI Careers
  • Iowa City, IA
  • POSITION OVERVIEW: Custodian team members are responsible for ensuring a clean and safe environment for employees and cl...
  • 4/26/2024 12:00:00 AM

Iowa City is a city in Johnson County, Iowa, United States. It is the home of the University of Iowa and county seat of Johnson County, at the center of the Iowa City Metropolitan Statistical Area. The U.S. Census Bureau estimated the city's population at 75,798 in 2017, making it the state's fifth-largest city. Iowa City is the county seat of Johnson County. The metropolitan area, which encompasses Johnson and Washington counties, has a population of over 171,000. Iowa City was the second capital of the Iowa Territory and the first capital city of the State of Iowa. The Old Capitol building i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$51,577 to $71,275
Iowa City, Iowa area prices
were up 0.8% from a year ago

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020