Inbound Contact Center Supervisor jobs in Madison, WI
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
Hospital at Home Registered Nurse (Per Diem)
- Inbound Health
-
Madison, WI
PER_DIEM
-
At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partnership structure helps customers leverage their existing assets while filling the necessary gaps for program scalability. With over 6,000 patients served across 350 primary diagnoses since May 2020, we enable our clients to deliver safe, coordinated, and patient-centric care. Our comprehensive approach integrates biometric monitoring, in-home nursing, virtual visits, and a reliable supply chain, prioritizing quality and safety.
Inbound is excited to offer new per diem positions on our Madison, Wisconsin clinical team to experienced, highly skilled Registered Nurses who share our passion for providing personalized and attentive medical care. Our team specializes in delivering exceptional person-focused care to patients within the comfort of the patient’s home. Join us in re-defining healthcare by bringing your expertise and dedication to our innovative approach to in-home patient care.
RESPONSIBILITIES:
- Anticipated work schedule: Per diem. Weekend and holiday rotation required.
- Shift: 10 hour days
- Complete nursing assessment, monitoring, evaluation, interventions, and treatment to care for acute care patient populations in the home.
- Apply nursing knowledge and critical thinking skills to identify, prevent, and solve complex acute patient care issues.
- Collaborate with the patient, family, interdisciplinary team, therapists, specialists, and utilize community resources to provide effective care coordination.
- Evaluate social determinants of health and incorporate into the patient’s individualized care plan and care management.
- Assist with biometric monitoring technology and respond to biometric vital sign data.
- Provide individualized patient education on disease and symptom management, medication management, treatments, procedures, and therapies.
- Share pertinent assessment findings with effective communication skills to collaborate with the remote provider and multidisciplinary team members.
- Prepare for and coordinate discharge from hospital at home with patient and family to ensure seamless transition to patient’s PCP, home care services, and specialists, with community resources as appropriate.
- Ensure all interventions in the patient’s care plan are implemented with a patient centered approach.
- Competence in procedural skills including, but not limited to, phlebotomy, vascular access device management, hydration therapy, medication administration (oral, intravenous, intramuscular, rectal), wound management, catheter care (urinary, pleural, peritoneal), specimen collection, stoma management, and compression therapy.
- Maintain a therapeutic and professional patient-nurse relationship.
- Assist with program development of the RN role in providing nursing care and care management in the patient’s home.
- Serve as a resource in quality improvement processes and technique.
- Maintain and practice in accordance with nursing guidelines per state and federal regulations.
- Ensure compliance with reporting requirements for Sentinel Events and Serious Incidents.
- Participate in quality and safety investigations and root cause analyses.
- Take appropriate action to ensure patient safety as a result of any investigation. Other duties and responsibilities as assigned.
Qualifications:
- Current RN state licensure required.
- Completion of an Associate’s, Bachelor’s, or Master’s degree program in Nursing. BSN strongly preferred.
- One (1) to Two (2) years of RN experience in a healthcare setting. Ideal candidates would have at least 2 years of home care, acute inpatient care, or emergency department experience. Preferred experience with procedural skills listed above.
- Experience with technology including EMR systems and Windows-based computer skills.
- Can work independently with the patient in their home, be organized and resourceful, with strong communication and collaboration skills.
- Strong clinical skills with assessments, nursing procedures, planning, implementing, and evaluating care.
Hours: Per Diem,10-hour shifts. Flexibility to work rotating weekend and holiday schedule required.
Hourly Range: $30.00 - $45.00. Individual compensation is based on skill set, experience, qualifications, location, labor markets, and other job-related reasons.
What We Offer
- Medical, Dental & Vision
- 401(K) matching
- Paid Time Off including 10 paid holidays
- Short- & Long-Term Disability
- Life Insurance
- Wellness Stipend
- Cellphone/Internet Stipend
- Paid Parental Leave
- Opportunities for growth & development
- And more
Inbound Health is proud to be an equal opportunity employer. Not only do we embrace diversity but we, at Inbound Health, are committed to building a team that represents a variety of backgrounds, perspectives, and skills to reflect the diverse identities, experiences, and geographies of the patients we serve. We do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class and were prohibited by law. - 1 Month Ago
Logistics Support
- Inbound Health
-
Madison, WI
FULL_TIME
- At Inbound Health, we provide an enablement platform with full-stack capabilities and proprietary technology and analytics tools customized for hospital and skilled nursing at home. Our flexible partn...
- 1 Month Ago
Contact Center Lender
- Summit Credit Union
-
Cottage Grove, WI
FULL_TIME
- DescriptionSummit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping memb...
- 5 Days Ago
Contact Center Lender
- Summit Logo
-
Cottage Grove, WI
FULL_TIME
- Summit Credit Union is seeking a member focused professional to join our contact center as an Contact Center Lender! If you enjoy strengthening people's financial stability and helping members reach t...
- 5 Days Ago
Inbound Supervisor
- Colony Brands Inc.
-
Madison, WI
FULL_TIME
- Inbound Supervisor – Fulfillment Center Colony Brands, Inc. is one of the world’s largest and most successful direct marketing catalog and e-Commerce companies. To support our growing non-food/hardgoo...
- 22 Days Ago
Supervisor, Patient Support Inbound
- Exact Sciences Corporation
-
Madison, WI
FULL_TIME
- Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decis...
- 2 Days Ago
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0 Inbound Contact Center Supervisor jobs found in Madison, WI area
Senior Software Engineer, Full Stack (TypeScript, Node, React, AWS)
- Capital One
-
Madison, WI
- Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (TypeScript, Node, Rea...
- 4/26/2024 12:00:00 AM
Sr. Manager, Solution Architect- Workday
- Capital One
-
Madison, WI
- Center 1 (19052), United States of America, McLean, Virginia Sr. Manager, Solution Architect- Workday People Tech is lea...
- 4/26/2024 12:00:00 AM
Senior Director Software Engineering- Bank Tech
- Capital One
-
Madison, WI
- Center 2 (19050), United States of America, McLean, Virginia Senior Director Software Engineering- Bank Tech As a Senior...
- 4/26/2024 12:00:00 AM
Senior Manager, Information Security Office (ISO) Consultant
- Capital One
-
Madison, WI
- Center 3 (19075), United States of America, McLean, Virginia Senior Manager, Information Security Office (ISO) Consultan...
- 4/26/2024 12:00:00 AM
Inside Counter Sales Associate
- Colony Hardware
-
Madison, WI
- Description As an Inside Sales / Counter Sales Representative with Colony Hardware, you will help the construction indus...
- 4/24/2024 12:00:00 AM
Sr. Director, Data Engineering - Card Technology
- Capital One
-
Madison, WI
- Center 1 (19052), United States of America, McLean, Virginia Sr. Director, Data Engineering - Card Technology Capital On...
- 4/24/2024 12:00:00 AM
Senior Distinguished Engineer
- Capital One
-
Madison, WI
- Center 1 (19052), United States of America, McLean, Virginia Senior Distinguished Engineer Capital One is looking for a ...
- 4/23/2024 12:00:00 AM
Sr. Distinguished Engineer-- Card Technology
- Capital One
-
Madison, WI
- Center 1 (19052), United States of America, McLean, Virginia Sr. Distinguished Engineer-- Card Technology Senior Disting...
- 4/23/2024 12:00:00 AM
About Madison, Wisconsin
Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others.
According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$53,533 to $73,979
Madison, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Inbound Contact Center Supervisor do?
Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020