Inbound Contact Center Supervisor jobs in Washington
Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Supervisor jobs
- Columbia Basin Health Association
-
Othello, WA
OTHER
-
Overview
Provides administrative support to ensure patients are welcomed to the organization, scheduled and registered for services in various departments within the organization. Responsible for supporting Medical, Dental, Eye Care, Contact Center, or Patient Benefit teams in the efficient processing of patients and the successful application of fiscal procedures.
At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.
Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity.
PSR I salary range: $18.28 p/h -$21.48 p/h DOE with ability to go higher for highly experienced candidates.
Please click link to see some of the fun we have here at CBHA!!
Responsibilities
- Responsible for scheduling appointments, welcoming patients, registering and supporting patients until patient is seen for their scheduled services.
- Responsible to promote a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.
- Responsible to uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.
- Other duties as assigned.
- 2 Days Ago
Qualifications
Professional and Technical Knowledge:
1. Possesses basic level to advanced level experience of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion of a high school program.
2. Two (2) years of customer service experience.
Technical Skills:
1. Requires strong verbal communication, customer service, interpersonal skills and telephone etiquette.
2. Cooperatively interacts with the health care team to support and contribute to the shared group goals.
3. Ability to work under minimal supervision and with a variety of departments for scheduling purposes
4. Continuously promote and lead improvement efforts within the department
5. Requires critical thinking skills, analytical skills, and able to take appropriate action in a stressful environment.
6. Able to react effectively and calmly in emergencies.
7. Ability to train staff members using variety of training tools
8. Ability to prepare basic correspondence and simple reports in Microsoft Word.
9. Ability to use Microsoft Excel to create tables and simple displays of information.
10. Possesses working knowledge of standard office equipment.
Communication Skills:
1. Ability to speak, read, write, and translate both English and Spanish.
2. Communicates complex concepts in a clear, effective manner for a general audience.
3. Possesses excellent cross-cultural communication skills/culture competency.
4. Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.
5. Effectively communicates information in written (including electronic) correspondence.
6. Effectively communicates information during informal and formal verbal presentations.
----------------------------------------------------------------------------------
Benefits:
Please click here for an overview of our General Description of Benefits
- Weidner Apartment Homes
-
KIRKLAND, WA
OTHER
- Job Details Job Location: Kirkland, WA Salary Range: $62,000.00 - $70,000.00 Salary DescriptionHome Office Salary Range: $62,000 - $70,000 Position Summary: The position of a Contact Center Manager re...
- 3 Days Ago
- Washington Student Achievement Council
-
Olympia, WA
OTHER
- Description This job posting has been re-opened and will remain open until filled. Applicants who have previously applied do not need to reapply. Screening of application materials will begin immediat...
- 28 Days Ago
- Jackson Hewitt
-
Aberdeen, WA
FULL_TIME
- At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity,...
- 6 Days Ago
- Kitsap Credit Union
-
Bremerton, WA
FULL_TIME
- About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive...
- 1 Month Ago
- KCU
-
Bremerton, WA
FULL_TIME
- About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive...
- 1 Month Ago
Inbound Contact Center Supervisor jobs at Popular Companies
- State Bank of India (California)
-
Los Angeles, CA
- Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
- 5/6/2024 12:00:00 AM
- Missionheritage
-
Brea, CA
- ** Customer Service Quality Auditor - Call Center *$1,000 Sign-On Bonus*** **** New **We are looking for Customer Servic...
- 5/6/2024 12:00:00 AM
- Peckham, Inc.
-
Battle Creek, MI
- *Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do...
- 5/5/2024 12:00:00 AM
- Christian Care Ministry
-
Melbourne, FL
- Pay: $16.50/hour Dates of internship: June 3rd, 2024 - August 2nd, 2024 Hours: Monday - Friday, 8am - 5pm local time wit...
- 5/5/2024 12:00:00 AM
- ROCS Grad Staffing
-
Rockville, MD
- PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
- 5/4/2024 12:00:00 AM
- OSS Health
-
York, PA
- #LI-JB1 JOB SUMMARY: The job function of the Call Center Manager is to effectively manage the Call Center staff, who the...
- 5/4/2024 12:00:00 AM
- ROCS Grad Staffing
-
Rockville, MD
- PRINCIPAL DUTIES AND RESPONSIBILITIES Answer incoming phone calls and operate telephone console to screen and route call...
- 5/3/2024 12:00:00 AM
- Allegacy Federal Credit Union
-
Winston Salem, NC
- Description Nature and Scope This position will report to the Quality Contact Center Supervisor for day-to-day supervisi...
- 5/3/2024 12:00:00 AM