Insurance Customer Service Representative jobs in Billings, MT

Do you enjoy working with people and making meaningful connections? Make a difference with Diana Larson Insurance Agency in your community today!

Responsibilities Provide prompt, accurate and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Qualifications Ability to resolve complex customer issues.

Excellent communications skills- written, verbal and listening

Pride in getting work done accurately and timely

People-oriented

Ability to work in a team environment

Ability to multi-task

Property and Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position located in .

Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding product features, pricing, and promotions
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints or issues in a professional and efficient manner
- Conduct outbound calls to follow up with customers on their inquiries or orders
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to ensure customer satisfaction

Experience:
- Previous experience in a customer service role is preferred
- Excellent phone etiquette and communication skills
- Bilingual proficiency in English and Spanish is a plus
- Strong problem-solving skills with the ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Sales experience is beneficial but not required

Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Professional development opportunities

If you are passionate about delivering exceptional customer service and have the skills required for this role, we would love to hear from you. Apply today to join our dynamic team as a Customer Support Representative!

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person