Intake Coordinator jobs in Wyoming

### **Job Description: Hospice Intake Coordinator**

**Position Summary:**

The Hospice Intake Coordinator plays a vital role in managing the initial stages of patient admission to hospice care. This individual serves as the primary point of contact for patients, families, referral sources, and healthcare providers, ensuring a seamless and compassionate intake process. The Intake Coordinator is responsible for verifying eligibility, coordinating assessments, and facilitating communication between the interdisciplinary team and external stakeholders.

**Key Responsibilities:**

1. **Patient Intake Process:**

- Receive and process referrals from physicians, hospitals, and other healthcare providers.

- Verify patient eligibility for hospice care based on medical criteria and insurance coverage.

- Collect and document all necessary patient information, including demographic details, medical history, and referral source data.

2. **Coordination of Care:**

- Schedule initial assessments and coordinate with the hospice interdisciplinary team (IDT), including nurses, physicians, and social workers.

- Ensure timely communication with patients and families to explain the hospice admission process and answer initial questions.

- Liaise with external providers and facilities to ensure continuity of care during the transition to hospice.

3. **Documentation and Compliance:**

- Maintain accurate and detailed records of all referrals and admissions in compliance with HIPAA regulations and organizational policies.

- Ensure completion of necessary forms, including consent, authorizations, and insurance verification.

- Monitor and update electronic medical records (EMR) with intake and admission details.

4. **Customer Service:**

- Provide compassionate support to patients, families, and caregivers during the intake process.

- Address inquiries promptly and professionally, ensuring all parties feel supported and informed.

5. **Administrative Duties:**

- Collaborate with the billing department to ensure proper documentation for insurance claims and reimbursement.

- Track referral and admission trends, generating reports for management as needed.

- Participate in team meetings and training to stay updated on hospice policies and procedures.

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**Qualifications:**

- **Education:**

- High school diploma or equivalent required. Bachelor’s degree in healthcare administration, social work, or a related field preferred.

- **Experience:**

- Minimum of 2 years of experience in hospice, healthcare intake, or a related administrative role.

- Familiarity with hospice care services and CMS regulations is highly desirable.

- **Skills:**

- Strong organizational and multitasking abilities.

- Excellent verbal and written communication skills.

- Proficiency in using electronic medical records (EMR) and other healthcare software.

- Compassionate, empathetic approach to patient and family interactions.

**Work Environment:**

- Office-based, with occasional travel to hospitals, facilities, or patient homes as needed.

- Fast-paced setting requiring attention to detail and the ability to handle sensitive information.

**Job Type:**

- Full-time, with potential on-call responsibilities for urgent referrals or admissions.

**Salary:**

- Competitive, based on experience and qualifications.

The Hospice Intake Coordinator ensures a smooth transition to hospice care for patients and their families, emphasizing compassion, professionalism, and efficiency throughout the process.

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Medical Specialty:

• Hospice & Palliative Medicine

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Ability to Commute:

• Cheyenne, WY 82001 (Required)

Ability to Relocate:

• Cheyenne, WY 82001: Relocate before starting work (Required)

Work Location: In person