Intake Services Representative - Home Care jobs in Auburn, ME

Come and join our fantastic team at Kennebec Pharmacy & Home Care!

POSITION SUMMARY:

The Registration Representative will perform financial clearance, registration, and clerical duties associated with direct and scheduled patient referrals. As a Registration Representative, you will get to interact with patients and their families, clinical teams, schedules and referral sources, and ensure information is readily available for clinical staff.

ESSENTIAL FUNCTIONS:

• Coordinates with intake to ensure all documentation is accurate and complete.
• Performs financial clearance, registration, and clerical duties associated with set ups.
• Meets (in person or virtually) with patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions
• Communicates with intake, clinical staff, and other appropriate personnel to exchange necessary information.
• Verifies insurance benefits and obtains precertification/authorization and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Use of teams and texting functionality
• Use of follow up dates, and accountability to ensure all items are met prior to the patients’ scheduled appointments.
• Able to problem solve and escalate items as necessary.
• Schedule patients for upcoming set ups and mask refits as needed.
• Works reports and ques as directed.

OTHER RESPONSIBILITIES:

• Provide excellent customer service while taking inbound calls and assisting with requests.
• Maintains patient confidentiality and rights.
• Following all policies and procedures as outlined by the company, governmental.
  regulations, and HIPAA standards.
• Maintains professional appearance and conduct at all times.
• Uses PTO appropriately.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• High School Diploma/GED equivalent.
• Good communication skills, both oral and written, Strong customer service orientation.
• Relevant customer service experience
• Excellent and demonstrated communication skills.
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred.
• Ability to keyboard accurately and quickly.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Works well within a team.
• MS Office skills

SUPERVISORY RESPONSIBILITIES:

None assigned.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

Standard office setting with minimal noise levels.