Title: IT Support Specialist II
Location: Springfield, OH
Shift: 1st, 7:30AM-4:30PM
Job Description:
This position will be a member of the IT Helpdesk Team. Responsibilities are as follows, but not limited to:
- Configuration, installation and repair of computers and other electronic office equipment.
- Troubleshoot hardware and software issues on user’s computers and devices.
- Troubleshoot Intermec/Honeywell barcode label printers and handheld Android scanners.
- Perform preventative maintenance on Intermec/Honeywell barcode label printers.
- Troubleshoot networking issues related to switching, data cabling and wireless.
- Skill to Install and terminate horizontal and backbone network cabling per TIA/EIA-568 structured cabling standards.
- Educate users on procedures for resolving or preventing technical problems.
- General administration of Windows Servers including Active Directory and Group Policy.
- Develop and implement technical procedures to quickly address user’s problems and minimize downtime.
- Develop relationships with third-party vendors managing software and maintenance agreements and licensing.
- Quote network cabling installations and maintain network diagrams.
- EDI software technical support.
- Administration of customer portals. User account creation, maintenance, troubleshooting and password resets.
- Ability to mentor and work well with other support team members.
- Ability to lead projects, meet deadlines and report progress to IT management.
Specialized skills to be taught on the job:
Radley iCARaS EDI system.
Required Skills:
- Excellent communications skills, written and verbal.
- Must be able to work in a team environment as well as on your own.
- Proper time management skills and ability to meet deadlines.
INDQSS