ITSM Process Manager jobs in Utica, NY
Recently Added ITSM Process Manager jobs
ITSM Strategic Process Manager
- Alldus
-
Maryland, NY
CONTRACTOR
-
Our client, a leading innovator in IT and management consulting solutions, is hiring an ITSM Strategy Process Manager for a contract position in Maryland. The successful candidate will lead a team of experts in designing and implementing best-practice IT Service Management and ITIL solutions for federal clients.
Responsibilities:- As the ITSM Strategy Process Manager, you will develop, prioritize and communicate the vision and roadmap for ITSM products and services to ensure they align with client objectives.
- You will work closely with ITSM process owners, managers, and stakeholders to collect, analyze and validate requirements using agile methodologies.
- Support the adoption and enhancement of ITSM products and services by delivering training, documentation, feedback, and end-user assistance.
- Assess ITSM product and service performance using data-driven metrics to identify areas for continuous improvement.
- Manage ITSM/ITIL maturity, create improvement roadmaps, and advocate ITSM strategies to stakeholders.
- Oversee the execution of ITSM strategy and implement necessary adjustments.
- Plan and manage support for strategy management tools and processes, ensuring effective coordination with other processes.
- Engage with stakeholders to identify improvement and training needs
- Create a service catalog-based request queue to centralize and streamline service improvement ideas.
- Bachelor’s Degree with at least ten years of ITSM/ITIL service management experience.
- Over six years of experience in developing and implementing intricate ITSM solutions across diverse platforms and cloud environments.
- More than eight years of experience in IT Modernization.
- At least one year of experience with ITIL-related Digital Practices, such as DevSecOps, Product Management, Lean, CX, UX, Design Thinking or AI OPS.
- Certifications in one or more of the following: ITIL v4 Managing Professional, ITIL 4 Strategic Leader, ITIL v3 Expert or ITIL v4 Foundation.
- Demonstrated ability to build and sustain strong client relationships.
- Expertise in analyzing complex issues and offering innovative solutions.
- Familiarity with federal proposal and acquisition processes.
- PLEASE NOTE** Applicants must be a US Citizen or Green Card Holder due to federal contract requirements.
46241 - 3 Days Ago
Logistics Process and Training Manager
- 1386 Satair A/S
-
Copenhagen, NY
FULL_TIME
- Job Description:We are currently looking for a Logistics Process and Training Manager to join our “Adherence & Trainings” team in Copenhagen, Denmark to reinforce our footstep in SATAIR company manage...
- 25 Days Ago
Manager, Late Stage Process Development
- AGC Biologics A/S
-
Copenhagen, NY
FULL_TIME
- Our purpose is to bring hope to life by enabling life-changing therapies for patients around the globe, creating a healthier and happier tomorrow. Our mission is to work side by side with our customer...
- 10 Days Ago
Process & Performance Manager- Focus on Warehouse Management Systems
- 1386 Satair A/S
-
Copenhagen, NY
FULL_TIME
- Job Description:Do you have a business process & project mindset and logistics experience to support us on our transformation from SAP WM to EWM for our global warehousing setup? Do you like to apply ...
- Just Posted
Process Engineer
- Dunn Paper Inc
-
Gouverneur, NY
OTHER
- Process EngineerNatural Dam Mill, Gouverneur NY$85,000 - $105,000 commensurate on experienceEmbark on an exciting career with BiOrigin Specialty Products, where we've honed the art of crafting excepti...
- 10 Days Ago
Process Server
- Friends of CD 3 Congress 2024
-
Maryland, NY
FULL_TIME
- OverviewWe are seeking a dedicated and detail-oriented Process Server to join our team. The ideal candidate will be responsible for delivering legal documents and ensuring compliance with legal proced...
- Just Posted
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0 ITSM Process Manager jobs found in Utica, NY area
Registered Nurse (RN) Supervisor Evenings
- Oneida Center
-
Rome, NY
- Oneida Center is hiring a Registered Nurse (RN) Supervisor to work Evenings in Utica, NY. Oneida Center Benefits Include...
- 12/15/2024 12:00:00 AM
Quality Assurance Inspector
- MACNY's Job Board
-
New York Mills, NY
- Overview: The Fountainhead Group is looking for a Quality Assurance Inspector to join our FGI Family and support our qua...
- 12/15/2024 12:00:00 AM
Quality Inspector
- Bartell Machinery Systems, LLC
-
Rome, NY
- The Position This position is a member of the Inspection department.The Quality Technician will report directly to the Q...
- 12/15/2024 12:00:00 AM
Registered Nurse (RN) Supervisor Weekends
- Oneida Center
-
Utica, NY
- Oneida Center is hiring a Registered Nurse (RN) Supervisor to work Weekends in Utica, NY. Now Offering $12,000 Tuition R...
- 12/14/2024 12:00:00 AM
Registered Nurse (RN) Supervisor Evenings
- Oneida Center
-
Utica, NY
- Oneida Center is hiring a Registered Nurse (RN) Supervisor to work Evenings in Utica, NY. Oneida Center Benefits Include...
- 12/14/2024 12:00:00 AM
Shift Supervisor
- Cliff's Local Market
-
Utica, NY
- Description: Cliff's Local Market is a locally based family-owned business that has been serving the Central New York co...
- 12/14/2024 12:00:00 AM
KFC Shift Manager
- KBP Foods
-
New Hartford, NY
- Join KBP Foods' KFC franchise as a Shift Manager and lead a dedicated team in delivering exceptional customer service at...
- 12/14/2024 12:00:00 AM
Production Planner II
- Bartell Machinery Systems, LLC
-
Rome, NY
- Description The Position This position is a member of the Production Control department. The Production Control Planner ...
- 12/14/2024 12:00:00 AM
About Utica, New York
Utica (/ˈjuːtɪkə/ (listen)) is a city in the Mohawk Valley and the county seat of Oneida County, New York, United States. The tenth-most-populous city in New York, its population was 62,235 in the 2010 U.S. census. Located on the Mohawk River at the foot of the Adirondack Mountains, Utica is approximately 95 miles (153 kilometers) northwest of Albany, 55 mi (89 km) east of Syracuse and 240 miles (386 kilometers) northwest of New York City . Utica and the nearby city of Rome anchor the Utica–Rome Metropolitan Statistical Area, which comprises all of Oneida and Herkimer counties.
Formerly a rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for ITSM Process Manager jobs
$84,957 to $99,637
Utica, New York area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an ITSM Process Manager do?
ITSM Process Manager in Charlotte, NC
Function as the primary point of escalation for day-to-day process operations.
November 29, 2022
Set the direction for ongoing maturation of ITSM tool (ServiceNow) to ensure maximum effectiveness with respect to process execution and reporting capabilities.
January 20, 2023
Audit the process periodically to ensure compliance to policy and standards.
February 16, 2023
Provide guidance and direction to Service Management Center (SMC) staff who will assist with day-to-day process support activities.
March 22, 2023
Provide best-practice guidance to all teams around effective utilization of proactive Problem Management practices to support the reduction of recurring Incidents.
March 23, 2023
Evaluate Customer Satisfaction (CSAT) Survey results in order to identify and drive improvements to the end user experience.
March 31, 2023
Participate in regular and/or ad-hoc Sev 1 Problem Management reviews with senior Digital Technology leadership.
April 15, 2023
Participate in Major Incident post mortem reviews to help ensure successful handoff from Incident Management to Problem Management.
April 28, 2023
Manage and execute ITSM projects and related initiatives with little to no supervision.
May 18, 2023
ITSM Process Manager in Worcester, MA
Leading a small team of resources in the governance, support and maintenance of our Service Now Platform.
March 31, 2023