Summary:Ensures the safety and security of customers and employees, protects property and maintains order in a courteous, attentive, and informative manner.
Essential Duties & Responsibilities:
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Disseminates directives, orders and assignments to subordinates.
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Reviews all reports of violations of policy and procedures.
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Should be familiar with the operations of the Security Department and Lone Star Park.
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Assists in the implementation of any and all policies and procedures as set forth.
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Assigns security officers to various posts and ensure that all posts are covered.
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Is courteous, attentive, informative and responsive to situations
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Assigns, supervises and trains security officers.
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Operates telephone, radio and other electronic equipment.
- Interacts with the general public in a friendly, courteous and informative manner.
- Wears and maintains uniform according to Lone Star Park requirements.
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Meets and maintains licensing criteria of the Texas Commission on Private Security.
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Operates company motor vehicles.
Skills, Knowledge and Abilities:
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Experience in law enforcement, military security or other protective service work required. Valid drivers license required.
- Working knowledge of Lone Star Park, its facilities, and the Security operation.
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Previous experience in law enforcement, military security or other protective service work preferred.
- Ability to apply the principles of supervision to direct the work activities of subordinates. A minimum of one year supervisory experience preferred.
- Ability to motivate and supervise security personnel.
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Strong interpersonal skills, ethical work habits and high integrity.
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Working knowledge and skill in the use of self-defense and controlling uncooperative subjects..
- Ability to work effectively under highly stressful conditions.
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Ability to apply force in accordance with department policies/procedures.
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Ability to exercise diplomacy when dealing with people in sensitive situations.
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Ability to apply active listening techniques in order to obtain complete and accurate information.
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Knowledge of basic fire prevention and control techniques.
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Ability to act quickly and intelligently in emergency situations.
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Strong leadership skills and ability to work independently or as a team when required;
- Ability to read, write and comprehend effectively in English. Bilingual skills helpful.
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Ability to interpret and act upon moderately difficult written information.
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Ability to communicate clearly and concisely both orally and in writing for the purpose of obtaining and disseminating information, problem-solving and conflict resolution.
- Ability to work with detailed information/data and obtain pertinent information to complete a detailed and cohesive written report.
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Ability to analyze information and draw logical conclusions.
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Ability to maintain records and complete reports as required.
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Ability to interact positively with employees and the general public.
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Ability to plan ahead to ensure that resources are effectively and economically allocated.
- Ability to use good judgment, including grasping and assessing the facts of a situation and draw correct conclusions. Ability to prioritize time so that work is accomplished on a dependable basis; is reliable and committed to meeting schedules and deadlines.
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Ability to develop staff to meet accepted standards and departmental objectives.
- Ability to demonstrate initiative, including being proactive and resourceful, working independently with minimum supervision
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Ability to think constructively and search for ways to improve processes.
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Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact and timely responsiveness.
- Ability to recognize the need to coordinate effort; be reliable in following through on requests and commitments.
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Ability to foster an environment that nurtures collaboration, teamwork and mutual respect.
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Ability to rapidly prioritize a variety of tasks and take appropriate action.
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Ability to effectively operate a variety of communications equipment, call numbers, and emergency signals and operate security alarm systems,.
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Ability to apply first responder techniques in performing emergency first aid (e.g. triage, CPR, etc.).
- Ability to operate a personal computer and standard office equipment to perform simple clerical tasks.
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May be required to walk or stand for extended periods of time.
Education: Associates degree or equivalent from two-year college/technical; or 3 years related experience and/or training or combination