Member Services Manager jobs in Oak Lawn, IL
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
- Operations Associate - Account Manager - 1871 Member Company
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Chicago, IL
FULL_TIME
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WHAT IS TUSK LOGISTICS
Tusk Logistics is a national network of regional parcel carriers, driving value for Shippers by reducing their dependence on legacy national parcel carriers like UPS and FedEx, and accelerating access to lower prices and faster deliveries. Tusk’s technology is the first of its kind, unlocking capacity and savings from regional carriers with one, easy to integrate connection and proactive support that enables shippers to anticipate and solve their customers’ delivery issues in near real time.
Tusk’s co-founders Ben and Adam have deep industry experience, with long recent tenures at eCommerce shipping/logistics leaders like Shippo, ShipBob, and Google Shopping. Tusk has raised a pre-seed funding round in 2022 and is currently a team of four, based in Chicago. We are remote-friendly and spend at least two days a week working in-person as a team.
THE ROLE
As an Ops Associate - Account Manager at Tusk, you’ll play a critical role in shaping and executing customer strategy and problem solving for our shippers. This includes onboarding new Shipping customers, managing our portfolio of live Shippers, and iterating, improving, and documenting the processes along the way. You’ll build strong relationships with each Shipper and understand their unique needs better than anyone else. With your technical aptitude, you’ll navigate various tools and softwares to not only solve problems for Shippers, but also to gain valuable insights that improve Tusk’s features, market position and revenue.
You can expect to:
- Work in close collaboration with Director of Operations, Annie
- Effectively onboard new customers while actively improving the playbook
- Own a portion of our current portfolio of live Shippers
- Maintain regular check-in calls to gather feedback and tackle problems with each Shipper
- Identify opportunities for expansion of Tusk’s services for our current shippers, increasing account value
- Troubleshoot client issues by coordinating with internal and external teams as necessary
- 1 Month Ago
- Digital Marketing Account Manager (SEO, PPC, & Hubspot) - 1871 Member Company
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Chicago, IL
FULL_TIME
- Are you an experienced online marketer? Do you have agency-side experience working with clients' online marketing campaigns? Are you looking for an exciting new opportunity with a growing digital mark...
- 11 Days Ago
- General Manager- Vela
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Chicago, IL
FULL_TIME
- Vela is coming soon to River North. Vela is a regional Mexican concept inspired by the melting pot that is Mexico City – where traditional meets modern, reflecting the country's bounty of natural ingr...
- 7 Days Ago
- Oakland Manager LLC
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Chicago, IL
FULL_TIME
- Summary The Assistant Manager (AM) supports the DM in leading all departments within their assigned dispensary to ensure delivery of an exceptional customer experience while maintaining a positive tea...
- 8 Days Ago
- Signode -Purchasing Manager
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Roselle, IL
FULL_TIME
- Purchasing Manager - Roselle, IL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode i...
- 10 Days Ago
- Assistant General Manager- Vela
-
Chicago, IL
FULL_TIME
- Vela is coming soon to River North. Vela is a regional Mexican concept inspired by the melting pot that is Mexico City – where traditional meets modern, reflecting the country's bounty of natural ingr...
- 6 Days Ago
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0 Member Services Manager jobs found in Oak Lawn, IL area
- PCMA
-
Chicago, IL
- The Manager, Community Development, CEMA is responsible for new member acquisitions, onboarding, and retention programs ...
- 5/19/2024 12:00:00 AM
- Raising Cane's
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Oak Lawn, IL
- Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $16-$17.50 / hour As an impor...
- 5/19/2024 12:00:00 AM
- University Club of Chicago
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Chicago, IL
- *******COVER LETTER WITH RESUME REQUIRED TO APPLY****** Located in the heart of Chicago, The University Club of Chicago ...
- 5/18/2024 12:00:00 AM
- Congress of Neurological Surgeons (CNS)
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Schaumburg, IL
- Job Summary Responsible for providing exceptional member service to all members and prospects. Executes the recruitment ...
- 5/18/2024 12:00:00 AM
- O'Reilly Auto Parts
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Hickory Hills, IL
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 5/18/2024 12:00:00 AM
- Walmart
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Bridgeview, IL
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 5/17/2024 12:00:00 AM
- Crossroads YMCA
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Schererville, IN
- Job Details Job Location Schererville Family YMCA - Schererville, IN Position Type Full Time Description Do you enjoy me...
- 5/15/2024 12:00:00 AM
- Applied Medical
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Chicago, IL
- _________________________________________________________________________________: Applied Medical is a new generation m...
- 5/15/2024 12:00:00 AM
About Oak Lawn, Illinois
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