Member Services Manager jobs in Santa Ana, CA
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
Member Services Representative
- Supreme Fitness Group
-
Santa Ana, CA
PART_TIME
-
*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Assist in maintaining the neatness and cleanliness of the club.
- Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Qualifications/Requirements
- Customer service background preferred.
- Must be 18 years of age or older.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent preferred.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
Why Join Planet Fitness?
Philosophy
We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).
Mission StatementAt PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.Job Benefits include- Free Black Card gym membership.
- Day, evening, or overnight shifts.
- Career growth opportunities.
- Discounts on merchandise sold at the club.
- Benefits including: medical, 401k, and supplemental insurance.
- Discounts on movie tickets, theme parks, hotels, attractions, and much more.
- 6 Days Ago
Member Services Representative
- Supreme Fitness Group
-
Fountain Valley, CA
PART_TIME
- *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
- 23 Days Ago
Business Development Manager - Staffing Services (FT)
- AllTech Environmental Services
-
Los Alamitos, CA
FULL_TIME
- Sales Representative - Staffing Services MUST HAVE STAFFING BUSINESS DEVELOPMENT EXPERIENCE:The established regional staffing and personnel resources firm is seeking a business development manager wit...
- 11 Days Ago
Member Services- Appeals and Denials 23-00960
- Alura Workforce Solutions
-
Fountain Valley, CA
FULL_TIME
- Position Quality Improvement Specialist Description Under minimal supervision and in a professional manner, the Quality Improvement Specialist performs all job duties to the highest level of customer ...
- Just Posted
Team Member - Maintenance
- Graffius Food Services, Inc
-
Santa Ana, CA
FULL_TIME
- "This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will b...
- 9 Days Ago
Manager of Drop-in Services
- Orangewood Foundation
-
Santa Ana, CA
FULL_TIME
- DescriptionABOUT THE COMPANYFounded: 1981Mission: To strive for equity for our youth by valuing and supporting the life they envision. Values: Trust, Respect, Empathy, Inclusion, & AdvocacyJOB DESCRIP...
- 16 Days Ago
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0 Member Services Manager jobs found in Santa Ana, CA area
Service Specialist
- IST Management Services
-
Irvine, CA
- Overview: Consider a new, rewarding career today as a Full-Time Customer Service Associate with IST Management Services!...
- 5/19/2024 12:00:00 AM
Member Service Representative (Bilingual)
- Astiva Health, Inc
-
Orange, CA
- Job Title: Member Services Representative Target Compensation Range: $20.00-$28.00/hour, depending on the level of relev...
- 5/18/2024 12:00:00 AM
Personal Attendant
- Assisting Better Life Experiences
-
Orange County, CA
- Job Description Job Description Complies with the company’s rules and state and federal laws regarding consumer care. Pe...
- 5/18/2024 12:00:00 AM
Customer Care Representative, PSA (Work onsite in-office)
- Collectors
-
Santa Ana, CA
- Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. ...
- 5/17/2024 12:00:00 AM
Customer Advocate
- Community Choice Financial Family of Brands
-
Garden Grove, CA
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 5/17/2024 12:00:00 AM
Sales Trainer (Call/Contact Center)
- Amen Clinics, Inc.
-
Costa Mesa, CA
- Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
- 5/17/2024 12:00:00 AM
Customer Service Rep(08508) - 2272 Michelson Dr. - No Experience Required
- Domino's Pizza
-
Irvine, CA
- Company Description Job Description Customer Service Operator As one of our customer service operators you are our conne...
- 5/16/2024 12:00:00 AM
People Services Coordinator
- Pacific Dental Services
-
Irvine, CA
- Description: Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our t...
- 5/15/2024 12:00:00 AM
About Santa Ana, California
Santa Ana /ˌsæntə ˈænə/ (Spanish for "Saint Anne") is the county seat and second most populous city in Orange County, California in the Los Angeles metropolitan area. The United States Census Bureau estimated its 2011 population at 329,427, making Santa Ana the 57th most-populous city in the United States.
Santa Ana is in Southern California, adjacent to the Santa Ana River, about 10 miles (16 km) from the coast. Founded in 1869, the city is part of the Greater Los Angeles Area, the second largest metropolitan area in the United States, with almost 18 million residents in 2010. Santa Ana is a ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$95,705 to $127,674
Santa Ana, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Member Services Manager do?
Member Services Manager in Utica, NY
Are you a new Yale Health member or thinking of becoming one? Visit our New Members page.
December 31, 2019
Member Services Manager in Monterey, CA
Select the box that says Not a Member yet? then complete the form and pay.
December 02, 2019
We work with 400 community groups providing a diverse volunteer work force needed to deliver their essential services.
February 15, 2020
Member Services Manager in Pittsburgh, PA
Coast Central Credit Union announced that Melissa Collins has been appointed Manager, Member Services of its Eureka Downtown location at 4th & F Streets, reporting to VP, Member Services Kristin Blair.
February 20, 2020