Member Services Representative, Sr. jobs in Bloomington, IL

Illinois State Credit Union is an organization where we are proud to say “It’s My Credit Union”. We believe in providing MAGIC for our members, staff, and community. In our line of business, we can have a substantial effect on people’s lives and we don’t take that lightly. Going above & beyond and thinking outside of the box is what creates that unforgettable experience for our Members & Communities!

Illinois State Credit Union is seeking a Member Service Representative to join our team! This individual will provide prompt, efficient, accurate, and courteous service to members in person, by telephone, and by email. They will actively cross-sell credit union products and services. Day to day they will assist members with account transfers, payments, balance history, transaction history, re-authorizations, ACH, check orders, updating personal contact information, statement changes/delivery method, skip-a-pay, fee refunds, and completes notes in the system.

The core of what we do:

Financial Transactions: Perform member transactions according to our Bill of Rights. Provide information and account maintenance as requested. Ensure member privacy. Keep teller cash drawer in balance.

Member Education: Utilize knowledge of credit union products and services to educate and improve member relationships. Accomplish personal monthly/weekly referrals goals.

Member Service: Respond to member questions via phone, email, or in-person in an efficient, friendly, and accurate manner. Create MAGIC with every interaction and provide the best member service. Help resolve member account discrepancies and complaints with critical thinking and problem-solving. Use tools and knowledge to help with problem resolution.

Teamwork: Keep a professional, courteous, and helpful attitude with fellow employees, management, and members. Create a work environment that is built on inclusiveness, welcoming others’ suggestions and points of view.

This position will be filled at the appropriate level based on previous experience and qualifications.

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Cash Handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person