Member Services Representative, Sr. jobs in Charleston, SC

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Member Services Representative, Sr. jobs

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Sr. Transportation Representative
  • Cornerstone Systems, Inc.
  • Charleston, SC FULL_TIME
  • Cornerstone Systems is seeking a Sr. Transportation Representative for our newest Branch Office in Charleston, SC.
     
    Recognized for our exceptional customer experience, Cornerstone Systems is a leading nationwide provider of solutions for transportation and logistics. We offer intermodal, railcar & railcar consolidation, truck brokerage, container drayage, LTL, on-site logistics, warehousing & transloading services, supply chain solutions and more. Cornerstone’s proven professionals vow to offer Rock Solid Transportation Solutions. Our nationally recognized award winning company has strategically located offices all across the U.S. and service coverage that spans all of North America. Count on Cornerstone – The Clear Choice – for Rock Solid Results. An Employee Owned Company. U.S. EPA SmartWay Transport Partner. Better Business Bureau A Rating. 2021 USA Top Workplace. For more information, visit www.cornerstone-systems.com.
     
     
    Job Summary 
     
    The Senior Transportation Representative will report to the Branch Manager and will be responsible for the day-to-day execution of branch operations and ensuring all requirements are met for both our carriers and our customers. Beyond operational support, the Senior Transportation Representative will also be accountable for supporting sales/growth initiatives and accounting/administrative tasks within the branch.  The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
     
    Primary Duties and Responsibilities 
     
    1. Manage all aspects of the shipment lifecycle by effectively communicating with shippers, consignees, transportation providers, customers, and any vendors who play party to the shipment execution.
    2. Negotiate daily with both customers and carriers to determine appropriate pricing based on volumes, service lanes, and potential business opportunities.
    3. Learn, utilize, and optimize all systems and tools required to manage each shipment; from order creation, to procurement, to status updates, to load completion and finally to billing/payment of all services.
    4. Monitor cost and profitability on every shipment and ensure service levels are always met or exceeded. Develop and implement effective and repeatable cost control measures.
    5. Provide a premier service by understanding the customer’s shipping needs; find pain points, identify service/cost improvement opportunities, and ultimately provide solutions that add value to the customer’s supply chain.
    6. Partner with the sales team to expand branch revenue/profit by collaborating on new customer opportunities and always looking for ways to grow the business with our current customers.
    7. Build, maintain, and continuously grow relationships with current customers and carriers.
    8. Procure and develop new carrier relationships and contacts at all levels (dispatch, sales, owner) and covert these relationships into repeat business.
    9. Prospect, develop and solicit new customers via telephone or email throughout daily operations; always search for ways to grow the revenue and volume of the branch.
    10. Understand market trends and seasonality of capacity in various modes of transportation and use this knowledge to enhance revenue/profit goals.
    11. Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied.
    12. Ensure compliance with all SOPs while always looking for ways to gain efficiencies by improving upon current processes.
    13. Train and develop new employees; when called upon, offer guidance and mentorship to other members of the team.
    14. Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions.
    15. Promote and display Cornerstones Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied.
    16. Regular and reliable attendance expected.
    17. Other work-related duties as assigned by supervisor/manager.
     
    Minimum Knowledge, Abilities, and Skills Required 
     
    1. Bachelor’s degree in business, transportation, logistics or related field; or a combination of post high school and equal experience may be substituted for education.
    2. 3-5 years’ experience preferred in truck brokerage, surface transportation, 3rd party logistics, supply chain management, customer service, negotiations or other transportation related fields.
    3. Driven, enthusiastic, possessing a strong sense of urgency, and highly motivated.
    4. Exceptional oral and written communication skills.
    5. Excellent customer service and interpersonal skills.
    6. Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met.
    7. Demonstrated analytical, critical-thinking, and problem-solving skills.
    8. Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner.
    9. Able to work in a team environment, while also delivering independent results.
    10. Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely.
    11. Proficient in Microsoft Office Suite (Outlook, Excel); experience with a Transportation Management System (TMS) and other freight brokerage tools.

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Customer Site Services Representative
  • AppleOne
  • Mount Pleasant, SC FULL_TIME
  • This job offer is not available in your country. We are currently seeking a Customer Site Services Representative who will be responsible for providing exceptional customer service and support in vari...
  • 1 Day Ago
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Financial Services Representative
  • Bayer Heritage Federal Credit Union
  • GOOSE CREEK, SC FULL_TIME
  • DescriptionReady to look forward to going to work every day? Want to be a part of a service driven culture where employees are appreciated? Check out our opportunity with Bayer Heritage Federal Credit...
  • 14 Days Ago
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Patient Services Representative
  • Aspen Dental
  • Mount Pleasant, SC FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • 1 Month Ago
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Guest Services Representative
  • Charlestowne Hotels
  • Mount Pleasant, SC FULL_TIME
  • SUMMARY: The Guest Services Agent is responsible for providing quality guest services that include registration and check-out, hotel operations, bell and valet service.The essential hospitality standa...
  • 25 Days Ago
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County Services Representative II
  • Charleston County Government
  • Charleston, SC FULL_TIME
  • The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing application...
  • 1 Month Ago
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0 Member Services Representative, Sr. jobs found in Charleston, SC area

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Bilingual Customer Service Representative 1
  • Ichgcp
  • Charleston, SC
  • **Bilingual Customer Service Representative 1** **Charles River Laboratories International Inc (CRL)** ****Charleston, S...
  • 4/25/2024 12:00:00 AM
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OVERNIGHT Valet Parking Attendant - Charleston, SC
  • Parking Management Company
  • Charleston, SC
  • Job Details Job Location Charleston SC - Charleston, SC Position Type Full Time / Part Time Education Level None Travel ...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative - Work From Home>
  • Healthon
  • Charleston, SC
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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Customer Support Representative
  • Tripping Travel
  • Charleston, SC
  • THIS IS A REMOTE BUSINESS OPPORTUNITY Job Description: As a Travel Customer Support Representative, you will play a crit...
  • 4/24/2024 12:00:00 AM
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Store Support Supervisor (Customer Service, Front End Support)
  • Whole Foods Market Inc.
  • Charleston, SC
  • **NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations mus...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Ichgcp
  • Charleston, SC
  • **Customer Service Representative** **Charles River Laboratories International Inc (CRL)** ****Charleston, SC, US, 29407...
  • 4/23/2024 12:00:00 AM
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Commercial Lines Customer Service Representative (CSR)
  • Stone Hendricks Group
  • Charleston, SC
  • Commercial Lines Customer Service Representative (SCR) Company Overview: Join our dynamic team at a leading independent ...
  • 4/21/2024 12:00:00 AM
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Customer Service Representative Store # 79
  • Parker's Kitchen
  • Charleston, SC
  • Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. T...
  • 4/21/2024 12:00:00 AM
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About Charleston, South Carolina

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$45,162 to $56,506
Charleston, South Carolina area prices
were up 1.5% from a year ago
View detail

What does a Member Services Representative, Sr. do?

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020