Member Services Representative, Sr. jobs in Fall River, MA
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Planet Fitness - The Core Group
-
Middletown, RI
PART_TIME
-
Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Benefit BasicsAll staff will also receive a free Black Card membership after 90 days of employmentAs a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. - 4 Days Ago
Member Services Representative
- Planet Fitness - The Core Group
-
South Dartmouth, MA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 4 Days Ago
Member Services Representative
- Planet Fitness - The Core Group
-
Fairhaven, MA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 4 Days Ago
Member Services Representative
- Planet Fitness - The Core Group
-
Falmouth, MA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 4 Days Ago
Member Services Representative
- Planet Fitness - The Core Group
-
Wareham, MA
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 5 Days Ago
Member Services Representative
- Planet Fitness, Inc.
-
Somerset, MA
FULL_TIME
- Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the ...
- 5 Days Ago
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0 Member Services Representative, Sr. jobs found in Fall River, MA area
Member Services Representative
- Planet Fitness
-
Middleboro, MA
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/29/2024 12:00:00 AM
Member Services Representative
- Planet Fitness
-
Smithfield, RI
- Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! ...
- 4/29/2024 12:00:00 AM
Weekend Member Service Representative
- Planet Fitness
-
Johnston, RI
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/29/2024 12:00:00 AM
Member Service Representative I
- Navigant Credit Union
-
Chepachet, RI
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mis...
- 4/27/2024 12:00:00 AM
Member Services Representative
- Planet Fitness Inc.
-
East Providence, RI
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
- 4/26/2024 12:00:00 AM
Member Service Representative I
- Navigant Credit Union
-
Warren, RI
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mis...
- 4/26/2024 12:00:00 AM
Member Services Representative
- Planet Fitness
-
Somerset, MA
- As a Member Services Representative, you will be responsible for creating a positive member experience by providing a su...
- 4/25/2024 12:00:00 AM
Member Service Representative III
- Mass Bay Credit Union
-
Quincy, MA
- Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Prima...
- 4/25/2024 12:00:00 AM
About Fall River, Massachusetts
According to the United States Census Bureau, the city has a total area of 40.2 square miles (104.2 km2), of which 33.1 square miles (85.8 km2) is land and 7.1 square miles (18.4 km2), or 17.68%, is water.
Water power from the Quequechan River and natural granite helped form and shape Fall River into the city it is today. Fall River granite is quarried here. The Quequechan River once flowed through downtown unrestricted, providing water power for the mills and, in the last 1⁄2 mile (0.8 km) of its length, down a series of eight steep waterfalls falling 128 feet (39 m) into the Taunton River at...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$50,456 to $63,138
Fall River, Massachusetts area prices
were up 1.6% from a year ago
were up 1.6% from a year ago
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020