Member Services Supervisor jobs in Rock Island, IL

Do you want to make a difference? Are you passionate about helping others? Optimae Behavioral Health Services, a division of Optimae LifeServices, is looking for a Clinical Supervisor in our southeastern Iowa region.

Optimae assists individuals from more than 40 Iowa counties with their mental health, visible and invisible disabilities, and other barriers. We empower our customers to reach their fullest potential by being at their side and on their side.

The Clinical Supervisor works under the supervision of the Regional Behavioral Health Director and provides clinical supervision to therapists and paraprofessionals working in outpatient clinics, care facilities, school-based programs and recovery centers. This position establishes and maintains a high level of quality and efficiency in the delivery of professional and paraprofessional services to the people we serve.

At Optimae, our four core values of choice, respect, teamwork and education apply to both our customers and employees. With a supportive, mission-driven culture, many employees have started at Optimae and stayed for good. 

Optimae values diversity, and we encourage all qualified candidates, including those from traditionally overlooked identity groups, to apply.

Education & work experience:

• Must have an advanced degree in one of the fields of psychology, counseling and guidance, mental health, psychiatric nursing, social work, or an M.D. or D.O. eligible for certification by the American Board of Psychiatry and Neurology.
• A minimum of two years post-Master’s degree experience providing services in a mental health field is required.

Duties and responsibilities:

• Understand, believe in, and demonstrate behavior driven by Optimae LifeServices’ Mission, Vision and Core Values.
• Understand standards of professional conduct. Model and support ethical decision-making and uphold ethical standards.
• Effectively perform personnel actions related to selection of staff, and supervision of staff’s performance, development and efficiency, and oversee disciplinary actions, terminations, work schedules, and assignments of same staff.
• Monitor weekly productivity metrics and coach and support professionals on meeting targeted goals.
• Participate in and coordinate staff development training incorporating evidence-based practice in alignment with Optimae’s Core Values.
• Work in coordination with relevant administrators to provide clinical oversight to treatment programs.
• Oversight of clinical assessments including PSE’s, diagnosis, crisis plans, treatment plans and progress notes through consultations and trainings. Review audit results and coach professionals on areas of needed improvement.
• Carry a caseload of therapy clients proportionate to the clinical supervision responsibilities.
• Oversee the referral process and review the waiting lists weekly.
• Oversee the at-risk list and critical incident process. Provide supervision and consultation to clinicians related to at-risk clients.
• Oversee participation in collaborative team meetings.
• Model and support reflection/critical thinking, foster professional resilience and cultivate a healthy and supportive environment for Behavioral Health. Provide cross-cultural supervision.
• Other duties as assigned.