Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London.
Opening in the early 2025, Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley family legacy of providing an exceptional private club experience for our members and guests.
Maxime’s mission is to deliver excellence in standards, consistently delivered with honest hospitality, in a natural uncompromising way. Exhibiting passion for what we do, within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion, where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff.
The CRM Director leads the Membership team to collate, analyze and report on all actionable membership data insights, ultimately helping to shape business decision making, and create strategies to improve member (customer) experiences leading to greater member satisfaction and loyalty.
ESSENTIAL DUTIES & RESPONSIBILITIES
Service and Hospitality
Operations
Business & Financial
Leadership & Team Management
Candidates can expect:
COMPENSATION AND BENEFITS
POSITION REQUIREMENTS:
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Maxime’s is proud to be an Equal
Opportunity Employer. We do not discriminate on the basis race, color, creed, religion,
gender (including gender identity and expression), sexual orientation, marital
status, pregnancy, childbirth or related condition, sexual and reproductive
health decisions, ancestry, national origin, citizenship, age, disability,
military or veteran status, genetic information or predisposing genetic
characteristic, status as a victim of domestic violence, sexual violence, or
stalking, or any other legally protected status.