Merchant Card Customer Service Representative jobs in Conway, AR

$46,500 at plan commission

• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
• Demonstrate accuracy in processing client policy modifications based on the data given
• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
• Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
• Validate client insurance coverage and present policyholders with proof of insurance documents

• Basic knowledge of insurance policy procedures and schedules is preferred
• Prior work in a customer-facing position or customer service role is required
• High school diploma or GED equivalent needed
• Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
• Display strong communication skills, active listening skills, and personal skills

I'm an agent with 29 years of experience, ready to help you grow!

Welcome to Andre Pendleton’s State Farm Insurance Agency in Little Rock AR! We are proud to provide insurance for the businesses and families of our community. We provide our customers with individual insurance, family insurance policies, and business insurance throughout Pulaski County and neighboring areas.