Role Description: This is a fantastic opportunity for a proactive, customer-obsessed leader wanting to deliver the highest level of service in the most timely and efficient manner. As the Manager of the Service Delivery Department and Function, this position will lead and develop our service-focused team, while building internal customer relationships to deliver satisfaction, execute on our service offerings, and build brand loyalty amongst our current and future clients.
Responsibilities:
Responsible for maintaining positive relationships with clients and ensuring their needs are met
Oversee the delivery of services to clients and coordinate the efforts of cross functional teams to ensure that services are delivered in a timely and efficient manner
Track and monitor the performance of services, identify areas for improvement, and implement changes as needed
Manage data collection for analysis of metrics to achieve productivity targets, reduce costs, eliminate errors, and deliver continued excellent service
Ensure that service level agreements are met and that the services provided meet the required quality standards
Managing budgets for service delivery, ensuring that resources are allocated effectively, and that costs are kept within budget
Building and maintaining high-performing teams, and fostering a positive working environment
Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively
Skills and Qualifications:
A bachelor's degree in a business-related field or equivalent experience required
8 plus years of experience leading and managing large teams
5 plus years of experience in financial and account reporting experience
Experience in operations, leadership, and logistics strongly preferred
Strong IT skills, including database development
Proven customer service, project management, and quality control skills
Working knowledge of management and/or data software programs, including Tableau, QuickBooks, or other applicable
Good resource planning skills with attention to detail
Excellent leadership and customer service skills
Ability to foster a strong sense of teamwork amongst Service Delivery Team
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