Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary...
As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less.
You will work collaboratively with other associates to ensure the club meets the member's expectations.
What you'll do...
Be a Team Member : Collaborates with team members to fulfil sales and service requests; educating other associates on tools, tasks, resources and mentor new technicians;
communicating and developing interpersonal skills for providing safe and efficient customer service.
Be an Expert : Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality;
demonstrating knowledge of Point of Sale systems, phone, and in-person selling techniques.
adapting to new tools and encouraging others to use them.
assists members with purchasing decisions; and resolves issues and concerns.
Be a Talent Ambassador : Being a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products;
developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented; understanding the roadblocks and assisting in training team members.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans;
using the Open Door Policy; and applying these in executing business processes and practices.
and adapting to and learning from change, difficulties, and feedback.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum QualificationsValid state-issued driver's license.
Must be 18 years of age or older
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Auto service industry, Retail Experience
Primary Location...
7245 E 96TH STREET, INDIANAPOLIS, IN 46250-3308, United States of America
Last updated : 2024-04-23
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