Outbound Contact Center Manager jobs in Reno, NV

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50 year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

Responsible for leadership and management in a warehouse with high volume, scope, and complexity.  This role will provide overall direction and coordination of all warehouse activities. 

Primary Responsibilities

• Ensure all team associates understand and operate within the organizational, operational, inventory controls, safety, and service policies and procedures
• Manage and develop a supervisory team responsible for directing all outbound arehouse activities and managing employee teams in the warehouse
• Ensure the accuracy of filling orders to retail customers and the quality of products
• Coach, train, direct, and counsel operations supervisors on overall performance
• Define productivity expectations and efficiencies; monitor progress regularly
• Identify and recommend opportunities for employee development and performance improvements
• Ensure safety and recommend maintenance improvements in the warehouse by conducting safety training, accident investigations, and equipment and facility inspections
• Investigate complaints involving such matters as damaged product, wrong product loaded onto trucks, inventory adjustments and variances, delays in shipments, and product quality issues; make necessary adjustments and improvements
• Perform other related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor’s Degree/preferred
• 5 years of experience or equivalent education and related experience
• Proficient in Microsoft Office Suite
• Strong organization, multi-tasking, and time management skills

Physical Demands

• Physical demands include a considerable amount of time walking, bending, reaching, standing, squatting, and stooping
• Additional hours may be required during October, November, and December and other peak periods
• Capable of working flexible hours which could include overnight, early morning, and/or late evening
• May require working at heights of 8 feet or greater  
• May require lifting/lowering, pushing, carrying, or pulling up to 50lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.  Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.